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Crain Volkswagen of Fayetteville
Fayetteville, AR
1,042 Reviews
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December 08, 2018
Service Great experience. Very professional and very helpful with my issues. Will recommend them to my friends and family. They were able to get me in for ext Great experience. Very professional and very helpful with my issues. Will recommend them to my friends and family. They were able to get me in for extra service above what I was scheduled for. More
by TnT
Verified CustomerEmployees Worked With
Joe Conaway Andrew Luper
December 07, 2018
Manny is the best Great service and follow up. Worked with me to make sure I was covered under warranty. Manny went out of his way to provide friendly and communicative Great service and follow up. Worked with me to make sure I was covered under warranty. Manny went out of his way to provide friendly and communicative service. More
by CASEm22
Employees Worked With
Manny!
December 07, 2018
Greatgreat Great service, third Vw purchased this year, everyone there very polite. You need to make this review shorter. Thank you very very very much. Billy Great service, third Vw purchased this year, everyone there very polite. You need to make this review shorter. Thank you very very very much. Billy More
by Fayetteville
Employees Worked With
Derek Marshall, Tommy Pittenger, Ben Milford
December 07, 2018
Great Service Dept! The service team here is great - they made sure that I was covered under warranty before proceeding, kept me informed about what was going on and were The service team here is great - they made sure that I was covered under warranty before proceeding, kept me informed about what was going on and weren't dismissive of my concerns or pushy or anything like that. 100% recommend. More
by megs
Employees Worked With
Manny, Andrew
December 06, 2018
Recall repair Went to get recall taken care of on our VW CC. Everyone we had contact with was very polite and helpful. They got the car taken care of but found a co Went to get recall taken care of on our VW CC. Everyone we had contact with was very polite and helpful. They got the car taken care of but found a couple of new problems. They were able to repair those that evening with no problem. I would highly recommend them to anyone looking for a vehicle. Very friendly and professional place. More
by patricia123
Employees Worked With
Kenny Ford
November 30, 2018
Very concerning When I left after getting my tires rotated I noticed a weird nose. I had to turn around to take it back in where they determined that one of the tires When I left after getting my tires rotated I noticed a weird nose. I had to turn around to take it back in where they determined that one of the tires was not put back on correctly. Scary! If I had gotten on the highway instead of coming back to the dealership, who knows what could have happened... I won't be back, nor will I ever buy a car from your dealership. And you can be sure I will pass along my experience to every one I know. Sloppy work without a safety process to catch this kind of mistake before returning a car to a customer can get someone killed. More
by Gladtobealive
Employees Worked With
Not sure
November 22, 2018
A service department that is more like my friend's shop It's not too often that I brag on a dealer, much less their service department, but I'm going to the trouble to now. The people there have worked hard It's not too often that I brag on a dealer, much less their service department, but I'm going to the trouble to now. The people there have worked hard to earn my trust by not just charging me the most they can but instead, they actively work to save me dollars. I respect that and will be giving them my business in the future. More
by Jeff
Employees Worked With
Andrew in service.
November 22, 2018
Awesome Crain VW dealer is to be commended, they did exactly what they said they would do. Nothing like the Toyota dealership, that mechanics come from the ba Crain VW dealer is to be commended, they did exactly what they said they would do. Nothing like the Toyota dealership, that mechanics come from the back and get cash from customers, waiting in their car. Stating: I am going g to do it on my break so you have to pay cash now. I will not miss my Toyota because I have a great vehicle in the 2019 Jetta SEL Premium. Love this car and dealership! More
by NSTOKES133
Employees Worked With
Derek Marshall, Ben Milford
November 22, 2018
Service time excessively exceeds time told. We have had our car serviced at Crain four times, and each time the service time was exceeded by a hour or more from what we were told it would take. We have had our car serviced at Crain four times, and each time the service time was exceeded by a hour or more from what we were told it would take. One time when my wife had the car there and kept checking back after several hours from time she was told, the service manager failed to call her or get her in the waiting area when the car service was complete. The cashier is very rude and not friendly at all. More
by JCLOE8
Employees Worked With
Manny(77615)
November 17, 2018
TDI 2011 Jetta The only complaint I have was how long it took for the work to be done. Which I realize is uncontrollable. I do feel communication needs a little work The only complaint I have was how long it took for the work to be done. Which I realize is uncontrollable. I do feel communication needs a little work with the customers. I have had to call several times to get updates on the service that was taken place. As of today 11/17/18 my check engine light came back on, and is doing the same thing. When I can, I will be having the car back in for the same issues. More
by 2011_tdi
Employees Worked With
Manny, and the service manger
