Crain Volkswagen of Fayetteville

Great customer service They really went above and beyond. I came in for a simple recall fix and they treated me like I just bought a new car from them. We will definitely be They really went above and beyond. I came in for a simple recall fix and they treated me like I just bought a new car from them. We will definitely be doing future business through Crain VW! More

Outstanding service Super easy to talk too and super easy to setup oil change service. The sales people asked us if we need anything while we waited for our oil change. T Super easy to talk too and super easy to setup oil change service. The sales people asked us if we need anything while we waited for our oil change. The staff made you feel right at home. More

Nice people but car came back with engine light on I went in for an inspection and to fix an issue with a squeaking noise. After spending $900 and being told everything was in tip top shape my cars eng I went in for an inspection and to fix an issue with a squeaking noise. After spending $900 and being told everything was in tip top shape my cars engine and wrench light came on within 4 hours of leaving the dealership. They called to check in about how the service went and I told them the issue. He said he would contact the tech and call me back but haven't received a call yet. More

Overall Excellent service from very friendly people. They go out of their way to help you. And to make sure all your concerns are taken care of. Excellent service from very friendly people. They go out of their way to help you. And to make sure all your concerns are taken care of. More

10,000 mile service Top notch service and people! I went in for a 10,000 mile service. They had us out much sooner than expected. People were very friendly and helpful. Top notch service and people! I went in for a 10,000 mile service. They had us out much sooner than expected. People were very friendly and helpful. More

All the employees were phenomenal and treated me well. I had a recall on my 2013 VW Passat, so I called the dealership and they immediately were able to schedule me in. They contacted me throughout the pro I had a recall on my 2013 VW Passat, so I called the dealership and they immediately were able to schedule me in. They contacted me throughout the process to let me know how long it was going to be. Once I got there they were extremely nice and I was very satisfied! They even vacuumed my car and offered to wash it, but I didn’t have time. Highly recommend More

Good experience Andrew always gets you right in and they are very knowledgeable about the vehicles. They have a great waiting area and even gave me a loaner while the Andrew always gets you right in and they are very knowledgeable about the vehicles. They have a great waiting area and even gave me a loaner while they worked on my vehicle one Saturday. I would recommend Andrew and his team anytime! More

Replacement of various parts This visits received a high review because it was in such sharp contrast to my previous experience for a related service appointment. Joe, Crain’s This visits received a high review because it was in such sharp contrast to my previous experience for a related service appointment. Joe, Crain’s Sales manager on 12/22, did a great job in delivering a good service experience, from having a loaner car (and required paperwork) ready for me upon arrival to maintaining me up to date on progress throughout the day. I believe Crain has an important opportunity to focus and improve the consistency in its service experience. More

Passat The car is nice but have had issues with leaks and recalls which may deter me from the brand in the future. They also need a dealership in Bentonville The car is nice but have had issues with leaks and recalls which may deter me from the brand in the future. They also need a dealership in Bentonville or Rogers. More

Excellent service experience I called in a panic on Thursday morning because a light on the instrument panel of our son’s Jetta indicated a problem that needed immediate attention I called in a panic on Thursday morning because a light on the instrument panel of our son’s Jetta indicated a problem that needed immediate attention. This wouldn’t have been a huge issue were it not for the fact that he was scheduled to leave early Friday morning for a new job located >300 miles away, and his car was his way there. When I called and explained the situation to Joe in the Service Dept., he told me that despite the fact that they had a full schedule, he would work it in if I could drop it off and leave it with him. Because of his willingness to help when we were in a bind, my son was able to be on the road with a safe vehicle just as originally planned. Thanks, Crain, and thanks, Joe! More