Crain Volkswagen of Fayetteville

The entire staff was absolutely wonderful and incredibly helpful throughout the entire buying process. Charlie was a wonderful salesman and went above and beyond. helpful throughout the entire buying process. Charlie was a wonderful salesman and went above and beyond. More

I was trying told my car would be ready Thursday afternoon. I never received a vas with update. I called Friday at 2p and they advised internet car was not ready. I advised I need to leave by 11a Sa afternoon. I never received a vas with update. I called Friday at 2p and they advised internet car was not ready. I advised I need to leave by 11a Saturday and they said no problem your car will be 1st one done and we will come and get you. I had to call them at 10 and the car was still not finished. When I spoke to the guy Friday I said I was going to bank and I also wanted to do 3 month payment plan and he said no problem. When I checked out he wanted debt card and lied about telling me I would need it twice I told him if he had said this I would have transferred Money. I know they are short staffed and I can be patient I. Regards to this but the luring to me really upsets me More

Friendly, great customer service, explanation of what was being done to our vehicle was great. Coffee was hot, water was cold. being done to our vehicle was great. Coffee was hot, water was cold. More

Mark (I believe was his name) was very friendly and through. It did take almost twice as long as expected for oil change. I was happy there was wifi at least for me to work. through. It did take almost twice as long as expected for oil change. I was happy there was wifi at least for me to work. More

Crain VW Jetta is superior in all aspects from sales floor to service floor!! Wouldn’t have my business with anyone else! floor to service floor!! Wouldn’t have my business with anyone else! More

Efficient service experience. Check-in was effortless and convenient. The staff was friendly and informative. Service was performed as expected timely. Check-in was effortless and convenient. The staff was friendly and informative. Service was performed as expected timely. More

They just can't finish the work fast enough they are the only Volkswagen dealership in the area. I wish the service could have been faster. The service people are great but no one wants to wait 4 weeks just only Volkswagen dealership in the area. I wish the service could have been faster. The service people are great but no one wants to wait 4 weeks just to get seen. More

I have had issues with a recently bought vehicle and it’s been over a month since an official email was sent since anyone has reached out to me. been over a month since an official email was sent since anyone has reached out to me. More

They had my car for two weeks and didn’t even fix the biggest electrical issue with my vehicle that makes it dangerous to drive. They have yet to return my phone calls in inquire how I can get this issue biggest electrical issue with my vehicle that makes it dangerous to drive. They have yet to return my phone calls in inquire how I can get this issue fixed or they can make it right. More

The service department is professional, courteous and efficient. I would recommend your service department to others. efficient. I would recommend your service department to others. More