Crain Volkswagen of Fayetteville

First they ordered the wrong axle part for our 2022 Cross Sport, also told me that the front drivers tire had a unfixable nail in the sidewall. I ordered a new tire from a different company here locally. Wen Sport, also told me that the front drivers tire had a unfixable nail in the sidewall. I ordered a new tire from a different company here locally. Went to get the tired fixed locally, they showed me the small nail on top of the tire, it wasn’t on the sidewall. They informed me that the tire was fine. They were nice enough to tell me that I didn’t need the new tire, otherwise it would have cost me $350. Finally Crain VW called me back and had the right part in. After 4hrs total driving back and forth, we had the new axle in. More

very attentive, and easy to talk to, feels like staff cares about taking care of customer. cares about taking care of customer. More

Jose was easy to work with and made the car buying process an enjoyable experience. process an enjoyable experience. More

Salesmen are not pushy. Negotiating price is about non existent. Financing options were not as flexible as preferred. Truthful about their products. Negotiating price is about non existent. Financing options were not as flexible as preferred. Truthful about their products. More

Excellent sales experienced. Bradon was truly a deal maker. Well done all around. Charlie great Bradon was truly a deal maker. Well done all around. Charlie great More

Took my 2017 Volkswagen Golf in for a repair to the coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball time after time in getting the vehicle serviced and completed, as well as communicating what is going on. Andrew the service manager informed me via phone he would be calling me himself to ensure I had updates everyday between 1pm and 2pm, whether there was an update or not. That was December 23rd. I have yet to hear from him since. The only way I can find out any information is to go up there and then I get treated like I'm putting them out. Crain VW service seems to have no idea of what customer service is nor do they care. I will be taking all 3 of my VW vehicles to the new dealership in Rogers from now on. This is absolutely ridiculous. More

Took my 2017 Volkswagen Golf in for a repair to the coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball time after time in getting the vehicle serviced and completed, as well as communicating what is going on. Andrew the service manager informed me via phone he would be calling me himself to ensure I had updates everyday between 1pm and 2pm, whether there was an update or not. That was December 23rd. I have yet to hear from him since. The only way I can find out any information is to go up there and then I get treated like I'm putting them out. Crain VW service seems to have no idea of what customer service is nor do they care. I will be taking all 3 of my VW vehicles to the new dealership in Rogers from now on. This is absolutely ridiculous. More

Thank ou for your service to our vehicle. All the dash lights are off now All the dash lights are off now More

Employees were very kind and helpful, and they communicated with me effectively. I left understanding what was going on with my car, and I know nothing about cars, so that’s wonderful. The reason communicated with me effectively. I left understanding what was going on with my car, and I know nothing about cars, so that’s wonderful. The reason I gave 4 and not 5 stars is the general check up on my car took well over an hour. More