Crain Volkswagen of Fayetteville

I had a great experience. The salesman was very knowledgeable and the team made the whole thing easier than I expected. I honestly didn’t expect to walk away with a new car ye The salesman was very knowledgeable and the team made the whole thing easier than I expected. I honestly didn’t expect to walk away with a new car yesterday. More

Very helpful and kind. Did good work and let me know about options for preventative maintenance. Did good work and let me know about options for preventative maintenance. More

The service manager, Andrew, helped me navigate several major issues with my car that collided all at once. He helped get my car in and repaired quickly. major issues with my car that collided all at once. He helped get my car in and repaired quickly. More

The repairs on my 2012 Passat seem to have been done effectively. The oil was leaking, and there were some other minor things that needed to be done. My car is running well. The explanations about the r effectively. The oil was leaking, and there were some other minor things that needed to be done. My car is running well. The explanations about the repair were accurate on the time it would take and clear about what was involved in the repairs. I was very satisfied with the accommodations for waiting, the courtesy of the representatives, and the quality of the repairs. More

Prompt professional service. Well organized and well kept lobby and I’m always happy to see a clean and well organized service area. Well organized and well kept lobby and I’m always happy to see a clean and well organized service area. More

Completely incompetent. Communication is practically nonexistent, and the workmanship is poor. Prices are well above market rate and inflexible. Even when work is completely Communication is practically nonexistent, and the workmanship is poor. Prices are well above market rate and inflexible. Even when work is completely in a timely manner, it is rarely adequate to resolve the issues reported. They are understaffed and poorly equipped, and their word cannot be trusted. Customer service is non existent, I have to hound the dealer for basic updates and I am never contacted on an agreed upon timescale. Loaner cars are constantly booked, and even when one is promised, they are still unavailable. Repairs take longer than initially stated, if you don't demand your vehicle back, you are often stuck without one for weeks at a time. This most recent repair was quoted as about 3 days, after a week I finally received my vehicle back only after I demanded it. Even shuttle services were difficult to procure, as they had no one to pick me up. My repairs are still not completed, and I'll have to take it back again next week, with no guarantee of a loaner vehicle, even after years of patronage. More

They were professional, courteous, and helpful! Integrity is everything! I will definitely be using them again for all my car needs! Integrity is everything! I will definitely be using them again for all my car needs! More

They me in the same day I called. They did a great job. I didn’t have to wait long for my car to be serviced. They did a great job. I didn’t have to wait long for my car to be serviced. More

They did a wonderful job with my car! They answered all of my questions and their service was prompt! They answered all of my questions and their service was prompt! More