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Crain Volkswagen of Fayetteville
Fayetteville, AR
1,042 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,042 reviews
Verified Customer
February 23, 2023
My car was stolen October 2022 and I brought it to Crain for he worked on and repaired and it was the worst experience I have ever had. I will never go back to this dealership and I hope they get closed dow for he worked on and repaired and it was the worst experience I have ever had. I will never go back to this dealership and I hope they get closed down. More
by Ozarktailsco10
Employees Worked With
Shane is horrible and doesn’t know what customer service is , Shane Roberts, Mack Butler, Andrew Luper
February 18, 2023
I scheduled a service appointment just to be told that the appointment is actually only to fill out paperwork. I was told it would take 2 days to get my car diagnostics ran. I walked in to get my car the the appointment is actually only to fill out paperwork. I was told it would take 2 days to get my car diagnostics ran. I walked in to get my car the evening of the second day because I was going to take my car somewhere else if it was going to take any longer, and they got the diagnostics ran within 30 minutes. I don’t understand why it was going to take almost 3 days to look at my car when it got done in 30 minutes after I showed up. More
by hmetcalf03
Employees Worked With
Mack Butler
February 16, 2023
Easiest car buying experience I have ever had. Gave us exactly what we wanted without hesitation. Worked quickly to close the deal and fought to get us a better interest rate. Great Team! Gave us exactly what we wanted without hesitation. Worked quickly to close the deal and fought to get us a better interest rate. Great Team! More
by rpatrickmccarthy
Employees Worked With
Bradon Grisham, Jose Rivera
February 11, 2023
José and Bradon were very accommodating, amazing to connect with, and deliberately worked with us to find our best option when it came to payments. I am thankful for their help and would absolutely go connect with, and deliberately worked with us to find our best option when it came to payments. I am thankful for their help and would absolutely go to them again! I highly recommend this dealer ship and these two gentlemen for any help you’re seeking here! More
by Jenna Lankford
Employees Worked With
Bradon Grisham, Jose Rivera
February 10, 2023
This dealership has always treated me right. I highly recommend their service department. Mack is very professional but also down to earth. I highly recommend the service department. I highly recommend their service department. Mack is very professional but also down to earth. I highly recommend the service department. More
by Kdgass4
Employees Worked With
Mack Butler
February 09, 2023
I came in this summer to have a leak in my sun roof “fixed.” A few months later, my floor boards were soaking wet and mold was growing. After taking it back in, the leak was fixed again. I was told a d “fixed.” A few months later, my floor boards were soaking wet and mold was growing. After taking it back in, the leak was fixed again. I was told a detail would get the water and mold out but that they could do nothing for it; no compensation was offered. A few weeks later, there is new mold growth and wet floor boards again. I’m disappointed by the lack of help with getting mold out of my floor boards and now have to pay for an expensive detail job after paying quite a bit this summer for the leak fix. More
by clairgreen
Employees Worked With
Mack Butler
February 07, 2023
Everyone we worked with was courteous and professional. We felt that our business was appreciated. We found the exact vehicle we were seeking, and the purchasing process was easy-peasy. We felt that our business was appreciated. We found the exact vehicle we were seeking, and the purchasing process was easy-peasy. More
by laschacher
Employees Worked With
Jose Rivera, Hunter Smith, Brenton White
