Crain Volkswagen of Fayetteville

People in the service department helping were great, but the process to get new keys is insanely ridiculous and expensive. Cost me almost $500 to get a key. One single key is $500! the process to get new keys is insanely ridiculous and expensive. Cost me almost $500 to get a key. One single key is $500! More

Jose was great at explaining the features of the VW Tiguan. I'm very happy with my purchase. Tiguan. I'm very happy with my purchase. More

I like servicing my vehicles at the dealership, however I do not like price gouging. It’s easiest to find small dependable independent shops who will do the same oil change $40-$50.00 cheaper. Make servicin do not like price gouging. It’s easiest to find small dependable independent shops who will do the same oil change $40-$50.00 cheaper. Make servicing at the dealership feasible and not a money grab and I will continue to use the dealership. Other than price gouging, service is just the same as as where anywhere else. I also went for an oil change only and it took 1 hour and 40 minutes for it to be completed. My time is valuable and making an appointment and waiting that long is ridiculous. More

Diagnosis takes hours with zero updates. Service was fast and efficient. Did not fully listen to what I said about my car. Service was fast and efficient. Did not fully listen to what I said about my car. More

People nice and informative. Only complaint is I asked about why I don't have front license tag holes for my personal plate and it is because I live in Arkansas and it isn't requ Only complaint is I asked about why I don't have front license tag holes for my personal plate and it is because I live in Arkansas and it isn't required for front plates. If I was from Missouri they would drill holes. They would do it for me for $45. I pd over$400 for work on my car I bought 4 years ago and things shouldn't be falling apart already ! You need to stand behind your product More

The service was professional and fast! They were prepared for my arrival and were able to answer all the questions I had 😃 They were prepared for my arrival and were able to answer all the questions I had 😃 More

Very friendly and helpful people in the service department. Unlike Bill White in ft smith. They are rude and hateful. Which is the exact reason I will drive from Ozark to Fayetteville for my cars s department. Unlike Bill White in ft smith. They are rude and hateful. Which is the exact reason I will drive from Ozark to Fayetteville for my cars service More

Awesome customer service! Thank you! Looking forward to my next oil appt in a couple of months Thank you! Looking forward to my next oil appt in a couple of months More

Andrew Luper was extremely professional. His helpful attitude was reassuring. He made sure my issue was resolved. His helpful attitude was reassuring. He made sure my issue was resolved. More

Mack was my service rep and was very helpful in trying to understand my issue which was covered under warranty. He has thorough knowledge of the vehicle and was able to resolve quickly and to my satisfaction understand my issue which was covered under warranty. He has thorough knowledge of the vehicle and was able to resolve quickly and to my satisfaction. More