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Crain Volkswagen of Fayetteville
Fayetteville, AR
1,042 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,042 reviews
September 28, 2022
Crain is always very helpful. They complete my service much faster than any other dealership I have been to and are super sweet while doing it. They complete my service much faster than any other dealership I have been to and are super sweet while doing it. More
by TRINITYFTIPTON
Verified CustomerEmployees Worked With
Mack Butler, Andrew Luper
September 28, 2022
So far we are pretty happy with the car. The negative battery cable was VERY loose & the car died while I was driving it. When I mentioned it to the sales person he glossed right over it. Ot The negative battery cable was VERY loose & the car died while I was driving it. When I mentioned it to the sales person he glossed right over it. Other than that we were happy with the experience. More
by oscarwesleysmom
Employees Worked With
Jose Rivera, Brenton White
September 27, 2022
Was quoted an extremely high price on an alignment. Also my center console issue was not addressed and the reasoning behind not correcting the issue was vague. Also my center console issue was not addressed and the reasoning behind not correcting the issue was vague. More
by MDALEIII
Employees Worked With
Mack Butler, Andrew Luper
September 25, 2022
I took my car for an oil change and to have the convertible top fixed. A part had to be ordered for the top and no one ever called to let me know it had come in so I have to wait an additional seve convertible top fixed. A part had to be ordered for the top and no one ever called to let me know it had come in so I have to wait an additional several weeks to get in and get it fixed and they told my husband they weren’t even sure the part that was ordered which cost $1900 will fix the problem. Very very frustrating More
by LAURA-DIANE
Employees Worked With
Mack Butler, Andrew Luper
September 25, 2022
2nd time my car was in for same recall fix 1st time repair worse than it was in beginning 2nd time car there all day and no work done to it at all and was not call about this problem till I went to pic repair worse than it was in beginning 2nd time car there all day and no work done to it at all and was not call about this problem till I went to pick up car I'm paying for a rental out of my own pocket while car is in shop to put it simple I'm not very happy at this time Hopeing 3rd time will be the charm and my car will get fixed but not holding my breath More
by Loyd
Employees Worked With
Not sure of employees names
September 24, 2022
Worst possible customer service. Absolutely excruciating and inexcusable experience. So much so we sold the VW within 48 hours of getting it back Absolutely excruciating and inexcusable experience. So much so we sold the VW within 48 hours of getting it back More
by k
Employees Worked With
Mack Butler, Andrew Luper
