Back

Crain Volkswagen of Fayetteville

Fayetteville, AR

4.1
1,042 Reviews

2011 W Foxglove Dr

Fayetteville, AR

72704

Directions

By Type

Showing 1,042 reviews

November 11, 2022

The worst experience I have ever had at a dealership. I can not think of one good thing to say about this dealership. This is the first negative review I have ever written for anyone or anything. More

by Imglocal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Nov 11, 2022 -

Crain Volkswagen of Fayetteville responded

Let me start by thanking you for bringing your negative experience to our attention. Obviously if this was the first bad review you have ever written, we need to apologize and see what we can do to meet your expectations. Since I am not familiar with your visit to our dealership I cannot address the issues. If you will call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net, I am happy to discuss any issues you have with the dealership and see what we can do to provide you with a positive experience. Regards, Rick McGaugh Customer Relations Manager Crain VW

November 10, 2022

Service provider was courteous. The work done on my vehicle was complete and thorough. However, I’m not sure why the dealership player Christmas music. More

by Goldschmidt.Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason
November 06, 2022

Serviced my car to expectations and gave me a quote on accessories. It was a pleasant experience. More

by lucia.jeffrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mack Butler, Andrew Luper
November 06, 2022

The guys in the service dept were very friendly and helpful. Our service took a while, but the guys made the wait okay. More

by MORGANEMERY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mack Butler, Andrew Luper
November 06, 2022

Very professional and provided great customer service as well as quality service to my Volkswagen Beetle. More

by GENAHAILEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mack Butler, Andrew Luper
November 05, 2022

Very good work on my Arteon. Mack was very helpful and answered all of my questions More

by valoceanb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mack Butler
November 05, 2022

The sales and service departments are great! Jose, Mac and Bradon are amazing. They go out of their way to make your experience awesome. More

by bobby.erp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradon Grisham, Jose Rivera, Mack Butler
November 05, 2022

They got me in in a timely manner and they were on time when I arrived. More

by CHRIS.HORTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mack Butler, Andrew Luper
November 05, 2022

I wish someone had prepared me when I made the appointment for the amount of time the appointment would take. That being said, they did offer to give me a ride and the dealership was plenty comfor More

by MYRA0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mack Butler
November 02, 2022

They were friendly, cheerful and timely in getting my oil change completed. Clean environment, comfy chairs while waiting and as a first time user was very happy More

by hlemaster88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mack Butler, Andrew Luper
...
12
...