Crain Volkswagen of Fayetteville

My experience with the dealership was great. Very helpful and friendly salesmen. Would definitely recommend. Very helpful and friendly salesmen. Would definitely recommend. More

Service dept was excellent for our purposes. The rep. Was knowledgable and informative. The parts were ordered immediately. The rep. Was knowledgable and informative. The parts were ordered immediately. More

Very polite service but they were not able to diagnose the problem with my cars air conditioning the problem with my cars air conditioning More

My appointment began early, the staff was friendly and listened to what I had to share about my vehicle. listened to what I had to share about my vehicle. More

Scheduled service and car sat on lot for days without being looked at. Multiple trips (and more delays each time) replacing different components before it was finally fixed. I understand that they are bu being looked at. Multiple trips (and more delays each time) replacing different components before it was finally fixed. I understand that they are busy, but why set appointments they KNOW they can't keep? Very poor communication from service manager about what was happening and when. If it weren't under warranty, I would be going elsewhere. More

Prices for parts are too high when compared to other sources. Too many add ons to original price quote. sources. Too many add ons to original price quote. More

The service manager doesn’t explain things completely nor does he listen good, the general manager is real good at changing the subject of complaints and using comparisons that make no sense in the situatio does he listen good, the general manager is real good at changing the subject of complaints and using comparisons that make no sense in the situation More

Courteous, transparent on fees, did not push any extras, trasmnsaction took 4 hours which was longer than other dealerships I’ve bought from. trasmnsaction took 4 hours which was longer than other dealerships I’ve bought from. More

Great service advisors. Very helpful and friendly. Quicker appointment scheduling is needed as it took us 3 weeks to get the car in shop. A bit nerve racking when you have a Very helpful and friendly. Quicker appointment scheduling is needed as it took us 3 weeks to get the car in shop. A bit nerve racking when you have a check engine light on. More