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Crain Volkswagen of Fayetteville

Fayetteville, AR

Overview
Reviews
Vehicles
4.1
1,042 Reviews
Call Dealership (479) 335-5953
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2011 W Foxglove Dr

Fayetteville, AR

72704

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Showing 1,042 reviews

December 03, 2022

Took good care of me and my Beetle first thing. Informative as to the progress as well. More

by WARNOCKDIANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mack Butler, Andrew Luper
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December 02, 2022

Jose was the best salesman ever! ! Couldn’t ask for a more professional knowledgeable salesman. That was the quickest transaction ever in purchasing a new car More

by wallacetra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose , Bradon Grisham, Mack Butler, Andrew Luper
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December 02, 2022

No follow-up since my last poor review, appears to be a business missing something More

by MICHAEL@CPASW.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Luper
Report | Print
Dec 02, 2022 -

Crain Volkswagen of Fayetteville responded

Michael, I am happy to respond to you. Please leave me your name and number so that I can contact you and try to resolve whatever the issue is you have with our dealership. My direct number is 479-695-5807 or if you prefer email at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain VW

December 02, 2022

Everyone is so nice at the service department and answer questions with patience and kindness! More

by jennifermc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mack Butler, Andrew Luper
Report | Print
December 01, 2022

Kind and courteous staff. They took time to explain how the car worked. Very happy More

by BMOORE1220
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradon Grisham, Jose Rivera
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November 28, 2022

I was never told the total cost of my service until I asked at the time I picked up my car. Additionally, I scheduled non-mainline heating system service but I was not told until I arrived after a ninet More

by WILLIAM77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mack Butler
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Nov 28, 2022 -

Crain Volkswagen of Fayetteville responded

William, Thank you for your feedback regarding your service. I apologize that there was a miscommunication regarding the pricing for your services. It is my understanding that Mack went over the pricing for each service that we provided and thought that you understood the charges. Normally the service advisors do not include taxes with the pricing and that may have been part of the discrepancy. We strive to be transparent on our pricing structure, in your case obviously we let you down, again I apologize. Feel free to contact the service manager Andrew Luper for a detailed breakdown of your charges or you can contact me at 479-695-5807 or email at richardmcgaugh@crainteman.net. Regard, Rick McGaugh Customer Relations Manager Crain VW

November 28, 2022

This was the best dealership experience I’ve ever had. I was floored by how professional and helpful Jose and Bradon were. I will definitely be back! More

by bkerrii
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradon Grisham, Jose Rivera
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November 28, 2022

Very nice and approachable people and efficient service on my Tiguan. I have gone twice and had a great experience both times. More

by KMWELLER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Pittenger, Bradon Grisham, Robert Gilmore, Marketing Team, Jason Buratowski, Shane Roberts, Mack Butler, Andrew Luper
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November 28, 2022

Scheduled 10am appointment. Did not get my car up until 11:30 and weren't able to complete scheduled work because I had to leave at 12:30 More

by amlklotz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mack Butler
Report | Print
November 23, 2022

They were easy to work with. Drove from Oklahoma and they made the purchase fast and easy. More

by DGS6044
Recommend Dealer
Yes
Employees Worked With
Johnathan , Bradon Grisham
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