Crain Volkswagen of Fayetteville

The Crain VW Service Team has consistently been courteous and competent. Service and repair procedures and prices are communicated clearly, and when a replacement part can be safely foregone to maximize use and competent. Service and repair procedures and prices are communicated clearly, and when a replacement part can be safely foregone to maximize use of the part, that is communicated as well, which is very appreciated. More

Mack was awesome! I have worked in multiple dealerships and have worked at a corporate level for an automotive manufacturer. Mack's customer service was fantastic and I have worked in multiple dealerships and have worked at a corporate level for an automotive manufacturer. Mack's customer service was fantastic and he communicated everything to me in a polite and knowledgeable manner. The work did end up needing to get a little more in depth than originally forecast, but to be honest I already had an idea that this was a possibility based on what I had dropped the car off for. So when Mack gave me a call and stated the technician wanted to run the procedure an additional time to ensure the quality of the flush I found that to be perfectly acceptable. I had also asked for some other minor things to be addressed while I was there in their service department. These were addressed promptly, thoroughly, and accurately as well. I never once felt that I was not in capable hands with this service team. They truly shined and provided the utmost in great customer service! I think it should also be said that while I was picking up my vehicle another customer was dropping off their Audi R8 high performance supercar for service work. That should be an indication to anyone reading these reviews as to how wonderful this service team is! They have earned the business of a customer that trusts them with their six figure supercar (that is worth more than most peoples homes!) I have read some of the "negative" reviews and can honestly say that much of what I have read is not applicable and if you go to a place of business without an accurate understanding of the day to day operations that go on, I do not feel it is fair to the staff of that establishment to discredit them in anyway. I feel this applies to multiple other industries as well. If you take (what I can assume is based off of the typical American automotive consumer) a neglected fifteen plus year old vehicle to a repair facility and act like there wont be recommended services, you are probably the same type of person who goes to the doctors office and yells at the staff when they tell you what is ailing you. I should add that this service work was performed on Saturday 4/15/23. The website won't let me adjust the date to reflect an accurate timeline. More

They were all helpful and friendly. I feel we got a good deal I feel we got a good deal More

I was given the wrong diagnostic. They told me it was my front wheel bearing hub assembly but it was the rear! 😡 They told me it was my front wheel bearing hub assembly but it was the rear! 😡 More

It was super fast and amazing customer service. It was super fast and amazing customer service. Charlie came out and greeted me as soon as he seen me pull in to the dealership. It was super fast and amazing customer service. Charlie came out and greeted me as soon as he seen me pull in to the dealership. More

Very friendly staff, timely service May car was serviced in a timely manner and the staff was friendly and helpful serviced in a timely manner and the staff was friendly and helpful More

Braden and Jose were extremely helpful and all communications were seamless. I would highly recommend this dealer to my friends and family. communications were seamless. I would highly recommend this dealer to my friends and family. More

My entire experience was wonderful from the time I walked in the door to the time I left to go home. I was quickly helped by Brandon from the service team to find an available salesperson. Charlie was my sal in the door to the time I left to go home. I was quickly helped by Brandon from the service team to find an available salesperson. Charlie was my salesperson and worked very hard to accommodate my needs and answer any questions I had during the car buying process. I had noticed that it appeared Charlie was the only salesperson working and Charlie was in fact working very passionately and diligently to accommodate not only myself, but two other individuals with their car buying experience/needs. I was very impressed at Charlie’s work ethic and dedication for customer service. My positive experience does not end there, when it came time to discuss the financial portion of the process I had the pleasure of working with Bradon. Bradon had great people skills and was also working very diligently and passionately to make sure I had the most positive car buying experience of my life so far. Interacting with all parties involved was refreshing compared to some buying experiences I have had at other dealerships in the past. It was like we had all been friends for a very long time. I can’t say enough about how impressed I was with the entire process. The fact that the Crain VW team worked that hard and provided such a great level of customer service on Easter weekend really stood out in a positive way to me. I have worked for multiple dealerships in my life so far and can be very critical of operations when interacting with a dealership, but I was thoroughly impressed with the team and how hard they worked to take care of me. The only thing I might mention for review for future customers is that I do feel like the vehicle I purchased could have had a more thorough detailing. It did seem like the vehicle was only about 60% of the way “cleaned up”. Also a full tank of gas at the time of purchase would’ve been a nice treat, I have worked at dealerships that do this for sales customers, purchased cars with other dealerships, and had honestly thought it was a customary car buying experience “tradition”. Honestly those would be my two main concerns to address out of the entire process. More