Crain Kia of Sherwood

I took my car to sherwood crain kia because it had over 100,000 miles. Well according to Andrew an inspection was done on my car. The first sign of they didn't know what they were when Andrew stated that m 100,000 miles. Well according to Andrew an inspection was done on my car. The first sign of they didn't know what they were when Andrew stated that my car needed spark plugs cabin air filter, another kind of air filter and fuel deduction and brakes. Now in that list of things that needed to be taken care of never once did Andrew say that my Cadillac Coverter was clogged. I call Andrew.back yesterday around 2ish and he didn't answer. I called Andrew back at approximately 3:29 and Andrew had me on hold for 5 minutes and then came back to the telephone and stated that he was helping another customer and would be with me soon. I eventually hung up and I waited for approximately 10 minutes and called Aandrew back and he didn't answer. I then called the main number and Treasure answered and informed Andrew that I was on the telephone and he informed Treasure to tell me that he would call me back within the hour. I then asked Treasure if there was someone else that I could speK with because I was still in Little Rock trying to get back home to Pine Bluff. Treasure asked if I could hold on and she would see if she could gi d him. Treasure then came back and k formed me that Andrew stated that my car would not be ready until 9/172021. Ok so now I'm stranded in Little Rock because i was told that my car would not be ready. Ok so I called Andrew on 9/17/2021 @ 8:21 and Andrew stated that one of his inspectors was looking at my car and noticed that the Cadillac Coverter was smoking not a lot but he could tell it was smoking. I then stated how could he have jnspected my car and not seen that heat kind if inspector is that. Ok now mind you that when Andrew stated that my brakes needed to be done I informed him that I would have my brakes done by Brake and Drum in Pine Bluff he then St s Ted well whst about your brake fluids and I stated to Andrew that when they do my brakes they will change the fluid. K so yesterday j asked Andrew how much it would cost for everything to be done except my brakes because he had not said anything about the Cadillac Coverter. The price Andrew gave Mr was $980,00 for the service and parts plus taxes it should be $1,100.00. Me not knowing anything about a car I said yes to everything except anything to do with my brakes. Again yodsy when I spoke with Andrew he stated thT my brake fluid had been changed and I stayed that I informed him not to touch my brakes. It appears that they have over charged me or parts and services and then just did what they wanted to do to my car but didn't do what needed to be don. The service from Sherwood Crian Kia's service Department was HORRIBLE. IT APPEARS THAT THEIR NOT GETTING MUCH BUSSINESS SO THEY ARE OVER CHARGING YOU FOR SERVICES. The spark plugs cost 123.00 a cabin air filter cost 15.00, air filter cost 22.00, a fuel deduction cost between $145, or $171.00, and the fluids all together cost 150.00 now mind you these are the prices you would pay retail. A car dealer ship pays under 200.00 for all of these items. So, I said all of that to say DO NOT TAKE YOUR CAR TO SHERWOOD CRAIN KIA BECAUSE IT IS A RIP OFF AND THE CUSTOMER SEFVICE IS VERY DISTASTEFU, POOR, INADEQUATE, UNSATISFACTORY, AND LOW-GRADE More

This dealership is the worse I have ever dealt with. I bought a used Jeep Wrangler from them. Online they said the jeep had a backup camera, auto start and didn't state any problems. Turns out there is no bought a used Jeep Wrangler from them. Online they said the jeep had a backup camera, auto start and didn't state any problems. Turns out there is no backup camera, needed an oil change, auto start didn't work, needed all 4 tires replaced, AC didn't work, when I turned on the bright lights it shut off all lights in the vehicle, and only 1 daytime running light worked. In the first 2 weeks of owning it, we had the jeep for 3 days only. The rest of the time it was in their shop. They told us multiple lies about the status, and had us come up there 3 times, which is a 2 hr round trip, for no reason. The service manager told us the jeep was ready, we made a trip up there and he locked the keys in his office when he left for the day. They refused to call him in to get the keys. I will not recommend this dealership to anybody. More

Emailed about a car. Got a quick phone call and I requested additional information and better pictures. No response. Emailed again and got some blurry text pictures. Asked for better pictures via requested additional information and better pictures. No response. Emailed again and got some blurry text pictures. Asked for better pictures via email and text. Zero response. A few more emails asking for more information with zero response. This is all to the E-Commerce Director.... This dealership needs to really work on electronic sales. Lost a sale from me for sure. More

Spoke with Manager about a vehicle. Explained the vehicle was priced too high, especially considering the dealership had recently increased the price, at which time he become audibly upset and hung u vehicle was priced too high, especially considering the dealership had recently increased the price, at which time he become audibly upset and hung up. More

Sorry ppl horrible experience never give these crooks a chance . they lie like dogs . Crain team comentment is to lie should be laws on their sales practices chance . they lie like dogs . Crain team comentment is to lie should be laws on their sales practices More

Today I purchased a Kia Soul from this dealership. I have never had a more pleasant experience at a dealership, everyone I encountered was very pleasant, kind and knowledgeable! I would definitely buy there never had a more pleasant experience at a dealership, everyone I encountered was very pleasant, kind and knowledgeable! I would definitely buy there again and highly recommend them! Special thanks to Jerold Robinson who sold me my car! Definitely great experience!! More

Jessica did not get back with me. Even after two emails. Jonathan did not respond. Do not feel Luke a customer, only a sale! I hope y’all do well. Jonathan did not respond. Do not feel Luke a customer, only a sale! I hope y’all do well. More

NEVER do business with this place. I test drove a Sorento the keys never left my hand. I had my SUV for a Month and they call and tell me I have the wrong one! Are you seriously!! In the deal I wanted a hit the keys never left my hand. I had my SUV for a Month and they call and tell me I have the wrong one! Are you seriously!! In the deal I wanted a hitch, it took four months and three trips to Sherwood to get it installed. Sherwood is 80 miles from my house, so for my troubles, the manager offered a years worth of free oil changes. The first oil change is free anyway. That is the one I have had, the manager says I had my free oil change and no one else of the four people I dealt with work there. The worse customer service and people skills ever. GO SOMEWHERE ELSE, ANY WHERE ELSE More

They are deceptive and pray on people who have no ability to pay. Unfair and deceptive lending practices. Watch your back. They are not good people. to pay. Unfair and deceptive lending practices. Watch your back. They are not good people. More

Had a warranty repair on a caliper they faught me on replacing the pads said it was a maintenance item and not covered so i called the manufacturer they approved it they called to set a appointment and replacing the pads said it was a maintenance item and not covered so i called the manufacturer they approved it they called to set a appointment and said they would cover the pads all around that was a lie they pads on only one side now my car pulls to left and said have a nice day More