Crain Kia of Sherwood

Service Department is the absolute worst. Called to make an appointment and all the techs had quit. Told me to go to Conway! Called to make an appointment and all the techs had quit. Told me to go to Conway! More

Sales Dept was awesome and I love my Kia Soul. The Service Dept is another experience totally!! After 2 separate bad experiences just getting oil changed and tires rotated, I won't go back ther The Service Dept is another experience totally!! After 2 separate bad experiences just getting oil changed and tires rotated, I won't go back there for any kind of service. Like the service manager, I now own the ugliest most unpopular color car they've sold. Well kiss my grits. More

Matt Almond is the man . He runs a good ship and is a joy to work for . Matt also is very good with his customers making sure all is good before they leave . He runs a good ship and is a joy to work for . Matt also is very good with his customers making sure all is good before they leave . More

Wanted to only price my car and see what I could get for a trade-in. Matt Almond and Sam Taylor helped me.I was surprised that my auto was worth that much as a trade.A couple of other type dealerships neve a trade-in. Matt Almond and Sam Taylor helped me.I was surprised that my auto was worth that much as a trade.A couple of other type dealerships never came close while looking at a comparably priced new vehicle.When I am ready to trade,I'll likely deal with these fellows. More

Service took care of me! Very friendly staff and clean facility. Will be back for future service! Very friendly staff and clean facility. Will be back for future service! More

My wife and I decided to stop by and look at the new K5. The first salesman we dealt with was a class act guy (leaving name out for his sake). We asked the price of the car and was told $37,500. We decided The first salesman we dealt with was a class act guy (leaving name out for his sake). We asked the price of the car and was told $37,500. We decided to go get her car from home for a trade value. When we returned an hour later, our original salesman was sent to another store to take another vehicle. Jerry Short took over which is over our salesman until he returned. We told him which car we were there for. Come to find out he was working a internet deal on the same car. Which is fine, I get it. But it seemed like he was annoyed by us. Now comes the lies. He gave us a trade value that was close but before we got the trade value he told us the price of the K5 was 2k more than we were originally told. When I told him we were told $37,500 he asked where we got that price. I told him from our first salesman. He got flustered and said he can't give prices which I found ironic. Then I pulled it up on there web page and it showed $37,500. Then out first salesman got back and Jerry pulled him out of earshot but I could tell he was reaming our salesman out for telling us the true price. Do not deal with Jerry Short. He lied to us twice and took it out on someone that was doing there job. Also treated us like we were a nuisance. More

I wanted to order a new Kia Telluride. When I received the order information they had marked up the MSRP by a little over $10,000. Which is roughly a 25% markup....outrageous. I found a When I received the order information they had marked up the MSRP by a little over $10,000. Which is roughly a 25% markup....outrageous. I found another dealership that was willing to sell me the same exact car for less than a $1000 markup over MSRP (or a less than 3% markup). Crain is out to gouge people...not even sure how its legal to do this...gas stations get in trouble for doing this sort of stuff. More

Working with Jacob Newton was an absolute pleasure! Jacob is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and o Jacob is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my Jaguar took about 6-weeks. The best part – Jacob stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Jacob Newton if you are considering buying a new or previously owned automobile. More

Deceptive and manipulative. Snuck in an extended warranty without discussion. Don't buy from this dealership. warranty without discussion. Don't buy from this dealership. More