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Crain Kia of Fort Smith
Fort Smith, AR
164 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 164 reviews
April 03, 2025
They sell you a car and then never fix it. The worst service department I have ever dealt with. The intake people are very rude and condescending. They never want to touch your vehicle without The worst service department I have ever dealt with. The intake people are very rude and condescending. They never want to touch your vehicle without you agreeing to pay$180 check out time. Even though my van is still under warranty and I purchase $6400 in extended warranty (they never told me a price just that it's only a "couple extra dollars a month). What a rip off. I will never buy from Crain again and I will tell everyone never buy from them!! It's been a nightmare since the purchase. They take your money and send you on your way. I have other stories about their bad service but this is the most recent! More
by Kpadgette
Employees Worked With
Don't know
September 09, 2024
Bought a 2020 Ford PK, a piece of trim was missing, they said they will fix it. They never fixed it and kept putting me off, I had to by it for $170.61 with no reimbursement! said they will fix it. They never fixed it and kept putting me off, I had to by it for $170.61 with no reimbursement! More
by sequoyahquinton
Employees Worked With
Marketing Team
September 09, 2024
Terrible communication on the set vice department side. Our 2023 Sorento blower motor went out at 40k miles. Vehicle has been in the shop going on 3 weeks. Very little communication. Will not return phone Our 2023 Sorento blower motor went out at 40k miles. Vehicle has been in the shop going on 3 weeks. Very little communication. Will not return phone calls. No loaner vehicle yet. No end in sight. More
by CT83
Employees Worked With
No help
June 24, 2024
Rude unhelpful service department. Went for an issue with the window and all they did was try to sell me $1000 worth of tires for a car I just purchased for $30000. Returned as they in Went for an issue with the window and all they did was try to sell me $1000 worth of tires for a car I just purchased for $30000. Returned as they instructed when window problem returned and no one was available to checkout the car. They wanted me to make another appointment for intermitted problem. My husband being a technician for Dodge tried to call and he was given the same rude unhelpful service. I will never refer anyone to the people! I am thinking of trading in this vehicle. I do not want to deal with Crain and staff again! More
by kobayashi.maru
Employees Worked With
Marketing Team
February 10, 2024
Where should I start come monday February the 12th they will have had my car 6 weeks . After 4 weeks they finally put a transmission in it now mind you when we took it to them the issue was when you apply will have had my car 6 weeks . After 4 weeks they finally put a transmission in it now mind you when we took it to them the issue was when you apply the brakes it was making a popping sound. Week one of it being there they couldn’t hear the sound so I drove over and duplicated it for them waited 2 more weeks they were waiting to hear from tech line. Then before they heard back from tech line I called over to see if they had heard anything and they told me I could pick up my car because nothing was wrong with it. Then I called customer service and they got with them and sent testing to them and then I needed a transmission and now Transmission is in and still making the same sounds as when first taken but now we are being told that it’s just a characteristic of the car and we’re told to come pick the car up because I’m to demand and cussed them . Now keep in mind if they want to say I’m demanding then I’ll own that because I did say I expect a call back before 6 pm but I’ve not even used a cuss word to them let alone cussed them out. Communication there sucks and has been super frustrating this entire experience. All we had asked was for them to keep us updated and what was going on and they couldn’t do that but again I was demanding for saying I expect a call before their department closed. We will be picking the car up tomorrow with the same issues as taken there for and I will never do busy there ever and I do mean ever again . None of the staff expect the exception of Jamie in finance and Ricky as sales manager don’t care including the general manager that I’ve asked to call me two different times give a two rips . I wanted to do business locally but it looks like I will take my business elsewhere from now on . I really wish this situation could have been handled differently but it seems they really don’t care. More
by April Donathan
Employees Worked With
Jenny service advisory , Marketing Team
December 18, 2023
If you're looking for a car buying experience that redefines exceptional, look no further than Crain Kia in Fort Smith and their superstar sales consultant, Jack Nguyen. This isn't just a five-star re redefines exceptional, look no further than Crain Kia in Fort Smith and their superstar sales consultant, Jack Nguyen. This isn't just a five-star review; it's a testimonial to five incredible purchases and counting, each one smoother and more satisfying than the last. Jack isn't just a salesman; he's a car-buying therapist. He listens to your needs, understands your budget, and goes above and beyond to find the perfect fit. He's honest, patient, and genuinely invested in finding a car you'll love. Forget the high-pressure tactics and shady deals – Jack's all about building trust and making sure you're comfortable every step of the way. My first Kia from Crain was a nervous leap, but Jack made it feel like landing on a cloud. He answered every question, explained every option, and even threw in some car-life wisdom about maintenance and insurance. I left confident and excited, and that feeling has only grown with each purchase. Every visit to Crain Kia feels like a homecoming. Jack remembers my name, my family, and even the quirks of my driving habits (bless him!). He takes the time to catch up, celebrate life's milestones, and ensure my Kia family is always running smoothly. It's not just about sales; it's about building relationships. So, if you're looking for a car dealership that feels like family, with a sales consultant who's more friend than salesman, Crain Kia and Jack Nguyen are your dream team. They've earned not just five stars, but my unwavering loyalty and endless recommendations. Thanks for making car buying a joy, Jack! More
by Continental President
Employees Worked With
Jack, Ricky, Jessie
November 20, 2022
I love my new 23 Kia Sportage and my salesperson Crystal Belcher worked hard to get me into this vehicle. She is still helpful when we have questions. Great business and great people to take care of our nee Belcher worked hard to get me into this vehicle. She is still helpful when we have questions. Great business and great people to take care of our needs. We will definitely return when need to purchase again. She also helped my husband by his truck by looking for months for something he wanted. More
by Callie630
Employees Worked With
Crystal Belcher
November 20, 2022
Krystal B is the absolute best. Love my 22’ Kia K5. She was so good to work with! She did her absolute best to make sure I had everything I needed/wanted. ♥️ I will be purchasing fr Love my 22’ Kia K5. She was so good to work with! She did her absolute best to make sure I had everything I needed/wanted. ♥️ I will be purchasing from her in the future. More
by Jenna Page
Employees Worked With
Krystal Belcher
October 01, 2022
I have purchased my last two vehicles at Crain Kia of Fort Smith and was very impressed with their service and friendly manner! I love my new K5!!!! Fort Smith and was very impressed with their service and friendly manner! I love my new K5!!!! More
by Lmwallace63
Employees Worked With
Greg Hubbell and Ray Quinteros , Ricky Nolan, Marketing Team
