Crain Kia of Fort Smith

Bought a 2020 Ford PK, a piece of trim was missing, they said they will fix it. They never fixed it and kept putting me off, I had to by it for $170.61 with no reimbursement! said they will fix it. They never fixed it and kept putting me off, I had to by it for $170.61 with no reimbursement! More

Terrible communication on the set vice department side. Our 2023 Sorento blower motor went out at 40k miles. Vehicle has been in the shop going on 3 weeks. Very little communication. Will not return phone Our 2023 Sorento blower motor went out at 40k miles. Vehicle has been in the shop going on 3 weeks. Very little communication. Will not return phone calls. No loaner vehicle yet. No end in sight. More

Rude unhelpful service department. Went for an issue with the window and all they did was try to sell me $1000 worth of tires for a car I just purchased for $30000. Returned as they in Went for an issue with the window and all they did was try to sell me $1000 worth of tires for a car I just purchased for $30000. Returned as they instructed when window problem returned and no one was available to checkout the car. They wanted me to make another appointment for intermitted problem. My husband being a technician for Dodge tried to call and he was given the same rude unhelpful service. I will never refer anyone to the people! I am thinking of trading in this vehicle. I do not want to deal with Crain and staff again! More

If you're looking for a car buying experience that redefines exceptional, look no further than Crain Kia in Fort Smith and their superstar sales consultant, Jack Nguyen. This isn't just a five-star re redefines exceptional, look no further than Crain Kia in Fort Smith and their superstar sales consultant, Jack Nguyen. This isn't just a five-star review; it's a testimonial to five incredible purchases and counting, each one smoother and more satisfying than the last. Jack isn't just a salesman; he's a car-buying therapist. He listens to your needs, understands your budget, and goes above and beyond to find the perfect fit. He's honest, patient, and genuinely invested in finding a car you'll love. Forget the high-pressure tactics and shady deals – Jack's all about building trust and making sure you're comfortable every step of the way. My first Kia from Crain was a nervous leap, but Jack made it feel like landing on a cloud. He answered every question, explained every option, and even threw in some car-life wisdom about maintenance and insurance. I left confident and excited, and that feeling has only grown with each purchase. Every visit to Crain Kia feels like a homecoming. Jack remembers my name, my family, and even the quirks of my driving habits (bless him!). He takes the time to catch up, celebrate life's milestones, and ensure my Kia family is always running smoothly. It's not just about sales; it's about building relationships. So, if you're looking for a car dealership that feels like family, with a sales consultant who's more friend than salesman, Crain Kia and Jack Nguyen are your dream team. They've earned not just five stars, but my unwavering loyalty and endless recommendations. Thanks for making car buying a joy, Jack! More

I love my new 23 Kia Sportage and my salesperson Crystal Belcher worked hard to get me into this vehicle. She is still helpful when we have questions. Great business and great people to take care of our nee Belcher worked hard to get me into this vehicle. She is still helpful when we have questions. Great business and great people to take care of our needs. We will definitely return when need to purchase again. She also helped my husband by his truck by looking for months for something he wanted. More

Krystal B is the absolute best. Love my 22’ Kia K5. She was so good to work with! She did her absolute best to make sure I had everything I needed/wanted. ♥️ I will be purchasing fr Love my 22’ Kia K5. She was so good to work with! She did her absolute best to make sure I had everything I needed/wanted. ♥️ I will be purchasing from her in the future. More

Krystal Belcher is the best sales lady in the world hands down I love my brand new Kia down I love my brand new Kia More

I have purchased my last two vehicles at Crain Kia of Fort Smith and was very impressed with their service and friendly manner! I love my new K5!!!! Fort Smith and was very impressed with their service and friendly manner! I love my new K5!!!! More

this place is a joke. had an issue with my clear coat on a brand new telluride and they say its not covered under warranty due to it being from impact. there's a tiny scr had an issue with my clear coat on a brand new telluride and they say its not covered under warranty due to it being from impact. there's a tiny scratch from a rock or bug hitting it but because it happens to be where the clear coat is peeling they wont warranty it. the clear coat blew off while i was washing the car. took it to a body shop and they told me the clear coat looks wrong and shouldn't flake like it is. its either poor product or poor application. i've purchased 5 vehicles from crain and 3 of those were brand new vehicles from crain kia in the past 2 years. they don't give a xxxx about your loyalty or even try to talk to you about it. as soon as you try to fight it they just pass you off till you give up. not one manager reached out. they'll get your money and then they don't care. xxxx i even serviced the vehicles here. it takes 4 hours to get an oil change. run away and take your loyalty elsewhere because they won't reciprocate it. More