Crain Kia of Fayetteville

The dealership was ok but did not have great customer service just meh. Purchased a car and they stated they would check if their was a 2nd key at the Bentonville dealership and if so get it for me service just meh. Purchased a car and they stated they would check if their was a 2nd key at the Bentonville dealership and if so get it for me when I picked up my car the next day. Someone did call the next day to check on my vehicle but I hadn't picked it up yet. I asked about the extra key and they said Roddy would call me. Two hours later he had never called. When I arrived around 12:30, I asked about the extra key and they had to check on it. Then someone came to me and said it was at the Bentonville dealership and was I going to Bentonville today, I said, "no". Instead of them saying, "Oh, we will be happy to get it for you" they just stared at me in awkward silence until my boyfriend said we could get it. I had said no because he had a headache and then the guy said, "well, if you don't get it. We could". My boyfriend said we could. But for spending $23,000 at the dealership the day before I would have expected better service on something they said they would do. More

Simple process and very helpful when a answering my questions. Kenny and team did well questions. Kenny and team did well More

Great communication and overall experience. Very positive employees and management. Was happy to help me get the car I was wanting. Very positive employees and management. Was happy to help me get the car I was wanting. More

Great experience. Our salesman, Colin, was professional and answered all my questions. He kept me informed of what was going on and had our paperwork ready and waitin Our salesman, Colin, was professional and answered all my questions. He kept me informed of what was going on and had our paperwork ready and waiting when we arrived. More

Both the dealer and the finance manager were nice and friendly and got us out quickly friendly and got us out quickly More

I did my whole experience over the phone. It was super easy and my sales guy helped me through the whole process. Definitely recommend It was super easy and my sales guy helped me through the whole process. Definitely recommend More

I had a great car buying experience. We just stopped by and test drove a k5 we liked it and Chris helped us get everything worked out for a new one! We just stopped by and test drove a k5 we liked it and Chris helped us get everything worked out for a new one! More

Fue un excelente trato y servicios, recomendado y volveré hacer negocios con ellos. Muchas gracias hacer negocios con ellos. Muchas gracias More

Our whole experience was great, our sales rep (Roddy) & the sales manager found the car we wanted and the finance manager completed all the paperwork, twice and got us on our way with our new Kia. Thanks the sales manager found the car we wanted and the finance manager completed all the paperwork, twice and got us on our way with our new Kia. Thanks More