Crain Kia of Conway - Service Center

Great customer service I went in for a routine oil change and it was a delightful experience! Everyone was so friendly, the service was fast, and my car was clean when I got I went in for a routine oil change and it was a delightful experience! Everyone was so friendly, the service was fast, and my car was clean when I got it back! Couldn’t be happier! I cannot remember the gentleman’s name that helped me, but he said he was new and he was amazing! More

Horrible Customer Service I sat at the center for two hours during an oil change and had to ask someone about new tires that they were supposed to ask about my preference on. I I sat at the center for two hours during an oil change and had to ask someone about new tires that they were supposed to ask about my preference on. I asked questions about the two different models of tires and no one could give me an answer. I left with no new tires and almost 3 hours wasted on just an ordinary oil change/tire rotation. Worst customer service I’ve ever had from there. More

Great Service I bought my vehicles mainly because of the service I get at each visit. So easy to work with - they know my time is valuable - and I appreciate that. I bought my vehicles mainly because of the service I get at each visit. So easy to work with - they know my time is valuable - and I appreciate that. More

Awesome experience Excellent customer service and an awesome experience they definitely take care of their customers. I would definitely recommend sales and service to Excellent customer service and an awesome experience they definitely take care of their customers. I would definitely recommend sales and service to all my family and friends More

Quick & Convenient Top 3 reasons for going to Crain Kia Service dept: There are money saving coupons online, They vacuum and wash your vehicle for you, Free popcorn whil Top 3 reasons for going to Crain Kia Service dept: There are money saving coupons online, They vacuum and wash your vehicle for you, Free popcorn while you wait! :) More

Waited 2.5 hours I had an appointment for an oil change at 10:30am. I arrive at 10:25am and the service, an oil change, took 2.5 hours. I watched 5 people who came in I had an appointment for an oil change at 10:30am. I arrive at 10:25am and the service, an oil change, took 2.5 hours. I watched 5 people who came in after me, check-in, got the service done, and received their cars back. I left Crain-Kia at 1:05pm. UNACCEPTABLE!! More

Srevice Very neat and clean. Very friendly people here. I bought my car here and drive 2 hours one way to get the service done here. They're that good! Very neat and clean. Very friendly people here. I bought my car here and drive 2 hours one way to get the service done here. They're that good! More

Great service The people here are really great. They made me feel at home, and worked really well with me. I will definitely be coming back here. The people here are really great. They made me feel at home, and worked really well with me. I will definitely be coming back here. More