Crain Kia of Conway - Service Center

Great, thorough maintenance on my Kia Sorento I always have great customer service at Crain Kia. They always do a very thorough check of my vehicle and I feel confident trusting them with my vehic I always have great customer service at Crain Kia. They always do a very thorough check of my vehicle and I feel confident trusting them with my vehicle. It does usually take about an hour when I wait. I have bought two vehicles from them and I will go back because of the great customer service. More

Prompt and accurate Received appointment quickly. Estimated time was precise. Friendly and helpful people. Andrew was very professional. The waiting area was clean an Received appointment quickly. Estimated time was precise. Friendly and helpful people. Andrew was very professional. The waiting area was clean and comfortable with coffee or water. More

Slowest Service EVER!!! The first time I brought my vehicle in I was told it would be an hour to diagnose the problem. Almost 2 hours later it wasn't finished. I finally had The first time I brought my vehicle in I was told it would be an hour to diagnose the problem. Almost 2 hours later it wasn't finished. I finally had to tell someone I had to leave and go to an appointment in 20 min. After that they decided they needed to order a part. Part was ordered and I never received a call that it was in. When I took it in for repair it took 2 days before it was ready after telling me it would be about an hour again! Neither times did the service dept wash or vacuum my vehicle! Absolute terrible service!!! More

Recalls Had appointment did four recalls on my KIA they took me home and came got me from house every recall take hour but car was so much better Had appointment did four recalls on my KIA they took me home and came got me from house every recall take hour but car was so much better More

Oil Change Getting an oil change should not take 2 hours especially when there aren’t many vehicles in the service department being worked on. On average it take Getting an oil change should not take 2 hours especially when there aren’t many vehicles in the service department being worked on. On average it takes 2 hours to get in and out. More

very efficient This dealership has always been unique in the treatment of it's. customers, the personnel has always been friendly and helpful. I was disappointed to This dealership has always been unique in the treatment of it's. customers, the personnel has always been friendly and helpful. I was disappointed to see that this dealership has stopped with the treats it was one thing that made it unique. More

My New Family They were very professional and not pushy at all, the choice was ALL up to me!! I recommend this dealership if you are looking for new or used car, ju They were very professional and not pushy at all, the choice was ALL up to me!! I recommend this dealership if you are looking for new or used car, just go and look around.... More

Service Quick service but a little pricey I will more than likely return.i was running a little behind on my appointment but they still managed to take care o Quick service but a little pricey I will more than likely return.i was running a little behind on my appointment but they still managed to take care of me More

Oil change was done without any issues. .there is only so much you can say in regard to an oil change. The service area was neat and clean. was done without any issues. .there is only so much you can say in regard to an oil change. The service area was neat and clean. More

Servicing vehicle They are always professional. Always on time, Friendly and helpful. I dont use the dealer I bought my kia from because they were never on time and They are always professional. Always on time, Friendly and helpful. I dont use the dealer I bought my kia from because they were never on time and never delivered what they said and made you feel you were intruding on their time when you had an appointment. Kia of Conway is 5 star customer service in every way. I reaally appreciate their service. More