Crain Kia of Conway - Service Center

Hope you have time! Service at this Dealership has gone downhill. Noone speaks to you like they used too. I had one salesman speak and say hello. That was it. I was h Service at this Dealership has gone downhill. Noone speaks to you like they used too. I had one salesman speak and say hello. That was it. I was here for just over 2.5 hours for an oil change, tire rotation and a recall I had no idea needed to be done. I have not received an email or anything by mail for this recall. So instead of may e an hour I was here for just over 2.5 hours. More

bad experience i originally had an appointment on Tuesday at 2. waited 1 1/2 hrs. said would be another 45 min. i couldn’t wait any longer. i originally had an appointment on Tuesday at 2. waited 1 1/2 hrs. said would be another 45 min. i couldn’t wait any longer. More

Prompt and accurate Upon arrival I was greeted in a friendly and professional manner. While the work was being done I waited in a comfortable area with a cup of coffee. Upon arrival I was greeted in a friendly and professional manner. While the work was being done I waited in a comfortable area with a cup of coffee. More

The worst service I’ve had Crain Kia’s employees are very unprofessional and no help when it comes to customers investments. Need new management. I wouldn’t recommend to anyone. Crain Kia’s employees are very unprofessional and no help when it comes to customers investments. Need new management. I wouldn’t recommend to anyone. I gave me the run around when I needed a service performed for a car I had purchased LESS than a month before. Finance manager RICH MOORE was extremely rude about the problem and gave me a hassle about getting me a rental to get to work while they repaired my vehicle , I will not be a customer anymore with them . luckily my warranty was still in effect because they did the bare minimum with poor customer service included . More

Vehicle service Had a quick service to my vehicle and appreciated the fast service. Quick in and out with pleasant waiting area at the dealership. Thanks thanks Had a quick service to my vehicle and appreciated the fast service. Quick in and out with pleasant waiting area at the dealership. Thanks thanks More

First Time to Wait I had to wait over an hour. I have always taken my car back to dealership for oil change and have never had to wait. I had an appointment but service I had to wait over an hour. I have always taken my car back to dealership for oil change and have never had to wait. I had an appointment but service was running over an hour late. I know things happen sometimes so I wasn’t upset. I left and came back. When I first bought my car, the dealership had delicious cookies. This time I couldn’t even find a bag of pretzels. More

Came in for a oil change and came out with a new car I enjoyed getting to work with Bennie! He is great! He always asked me what I needed and took good care of me while I was there! I’m so happy with my I enjoyed getting to work with Bennie! He is great! He always asked me what I needed and took good care of me while I was there! I’m so happy with my new car! More

Super friendly staff The workers are very friendly and I had a great experience getting my new car. They made the experience quick and easy, and I love my new car! The workers are very friendly and I had a great experience getting my new car. They made the experience quick and easy, and I love my new car! More

new car Mr. Maxwell was very nice and they talked us into trading for a new car. Wow. We are very pleased with our new car. Kia Mr. Maxwell was very nice and they talked us into trading for a new car. Wow. We are very pleased with our new car. Kia More

Forgot service, annoyed by salesman in waiting room. I redeemed my coupon in my overpriced service coupon booklet for a car wash and interior detail along with a voucher for the typical service bundle (o I redeemed my coupon in my overpriced service coupon booklet for a car wash and interior detail along with a voucher for the typical service bundle (oil, filter, + tire rotation). Waited two hours in their waiting room, which wasn't a bother. But during that time I received what appeared to be an automated text message asking me if I was interested in selling. It was confusing because typically automated messages don't have brutal spelling errors in them. Texting, "Stop" as instructed prompted a reply that I've been removed from further messages. But that didn't stop a salesman from waddling over to bother me, thirty minutes later, about selling my car and still try to sell me when I was just there for warranty service. I assume the message wasn't automated and that this was the guy that butchered the previous text message. Service finished, I leave, tired from the wait time. Halfway home it hits me: They didn't detail the interior at all. Not even vacuumed. So I'm out a voucher I can only imagine the value of. Thanks for that. And thanks for bothering me during the wait I guess. Not very classy. More