Crain Kia of Conway - Service Center

Not what it used to be. Hard to recommend. Have had my oil changed here for 3 years. Just keeps getting more and more average or worse. First year 5 stars every time. The last year is just a Have had my oil changed here for 3 years. Just keeps getting more and more average or worse. First year 5 stars every time. The last year is just acceptable. They change the oil, all I can say. Get your car on time with your scheduled time. Used to get my car back washed and the service interval reset. Now they just change the oil. Will start getting the oil changed closer to home. More

Good to bad service The last 2 oil changes I was there on a weekday and was there for 3 hours. This time I made an appointment on a Saturday hoping to be out in a timely The last 2 oil changes I was there on a weekday and was there for 3 hours. This time I made an appointment on a Saturday hoping to be out in a timely manner. Well, They got me out in 30 minutes. Which is why the fair rating. If it would of been longer then an hour I would of stuck with my poor rating. So I sign my paper and the lady said have a nice day and here is your paper and head to my vehicle. I am used to it being washed and front seat vacuumed to which neither was done. I look at my tire pressure and that is when I realize they put both tires from the back to the front because I had aired them up a week before. Usually, they "top off" my air in my tires and I can feel they are all the same. When I get home I read the paper to see if there were any yellow or red. Nope all green. Now the last oil change I had they told me I needed the cabin and air filter changed and I told them I would do that. I didn't do that yet and yet there was no note saying it needed to be change which makes me wonder if they ever really look at those things. Your service department has drastically gone down hill! Now I am sort of regretting that I have the service plan for my oil changes. I know when I have no more coupons to use for my oil change I will be finding somewhere else to go. More

Lexie was a pleasure to work with!! This trip was great. I dropped it off and went back to class. Lexie was very friendly and understanding my hurt. She was there to great me at my retu This trip was great. I dropped it off and went back to class. Lexie was very friendly and understanding my hurt. She was there to great me at my return that evening. More

oil change and rotation Andrew was fantastic. This was my 3rd time dealing with him. He is one of the best I have ever dealt with. You want to keep this guy on your payroll. Andrew was fantastic. This was my 3rd time dealing with him. He is one of the best I have ever dealt with. You want to keep this guy on your payroll. There aren't many like him. He has perfect personality for this job. If anyone deserves a raise its him. He will keep customers coming to your dealership. I'm 75 years old and have worked with many servicemen over the years. He's the best. Fred Nahlen More

Awesome service crew Crain Kia has the best CS team I’ve ever seen. Friendly, helpful, and quick honest service that sets them apart from the rest. Thanks Crain Crew Crain Kia has the best CS team I’ve ever seen. Friendly, helpful, and quick honest service that sets them apart from the rest. Thanks Crain Crew More

Bad service I would not recommend anyone to this dealership you get half a service for full price then you have to stop and buy your own fluids to top it off.we w I would not recommend anyone to this dealership you get half a service for full price then you have to stop and buy your own fluids to top it off.we were going to trade back in but after all the hustle we're going to a different dealer.crain doesn't even return your calls unless you're buying or trading vehicles it's been a horrible experience and would not recommend them to anyone.be aware they're scammers More

Great was alot better then other Kia dealerships around I dont want to leave a detailed review every single time I visit the dealer ship. This is a pain and should only need to be done 1 time ever. I dont want to leave a detailed review every single time I visit the dealer ship. This is a pain and should only need to be done 1 time ever. More

Great, thorough maintenance on my Kia Sorento I always have great customer service at Crain Kia. They always do a very thorough check of my vehicle and I feel confident trusting them with my vehic I always have great customer service at Crain Kia. They always do a very thorough check of my vehicle and I feel confident trusting them with my vehicle. It does usually take about an hour when I wait. I have bought two vehicles from them and I will go back because of the great customer service. More

Prompt and accurate Received appointment quickly. Estimated time was precise. Friendly and helpful people. Andrew was very professional. The waiting area was clean an Received appointment quickly. Estimated time was precise. Friendly and helpful people. Andrew was very professional. The waiting area was clean and comfortable with coffee or water. More

Slowest Service EVER!!! The first time I brought my vehicle in I was told it would be an hour to diagnose the problem. Almost 2 hours later it wasn't finished. I finally had The first time I brought my vehicle in I was told it would be an hour to diagnose the problem. Almost 2 hours later it wasn't finished. I finally had to tell someone I had to leave and go to an appointment in 20 min. After that they decided they needed to order a part. Part was ordered and I never received a call that it was in. When I took it in for repair it took 2 days before it was ready after telling me it would be about an hour again! Neither times did the service dept wash or vacuum my vehicle! Absolute terrible service!!! More