Crain Kia of Conway - Service Center

Above and beyond I don’t remember the names of employees. My blind side lights were not working. This feature was a huge part of why I bought this vehicle. The schedul I don’t remember the names of employees. My blind side lights were not working. This feature was a huge part of why I bought this vehicle. The scheduler made my appointment amount around my schedule so I didn’t have to miss work. The service tech evaluated my issue completely and found my problem. Due to owner error the techno’s ion did not charge me for his time and took the time to explain my error. The service tech and scheduler went above and beyond to assist me. More

Fast Friendly Service Loved the fast and friendly service!! Thanks for the Car Wash as well 😊 I have been so busy..and that was on my to do list! Made my day!! Loved the fast and friendly service!! Thanks for the Car Wash as well 😊 I have been so busy..and that was on my to do list! Made my day!! More

Routine Oil Change The first few times I came into Crain Kia to service my car I was very pleased. The technicians were courteous and they washed and vacuumed my car du The first few times I came into Crain Kia to service my car I was very pleased. The technicians were courteous and they washed and vacuumed my car during routine visits for oil change. My most recent visit was not that way. I made an appointment online for an oil change and it still took 2 hours. They did wash the outside, but didn’t vacuum it. The service was still good, but didn’t have the value that I had seen in the past. More

Bad service oil change I was very disappointed this time! I have been coming here for years always called by name and greeted upon arrival! This time it was an all new staff I was very disappointed this time! I have been coming here for years always called by name and greeted upon arrival! This time it was an all new staff and no greeted me, I had to walk into the service and tell them I was there for service! For a simple oil change I waited almost TWO HOURS with no update! I had to go inquire about my car and then I was told “oh yeah let me invoice cause your ready”! My car was completely dry from the car wash which let me know it had been finished for sometime, then I had to walk through the service bay to my car waiting outside! I have never! My car has always been brought to me and was ready to go immediately after service! I was very unhappy with the cut rate service received this time, not sure that I want to return to this KIA!! Bring back the old people that knew what good service was about! More

Routine maintanence I'm not sure if my tires were rotated cause they seem to be in the same place. I know because I scratched one of my rims and I noticed where it was pl I'm not sure if my tires were rotated cause they seem to be in the same place. I know because I scratched one of my rims and I noticed where it was placed the last rotation and its still there. More

Service Department Review Good quick service. Professional employees and helpful with questions. Andrew Hernandez was a huge help answering questions about the safety system. J Good quick service. Professional employees and helpful with questions. Andrew Hernandez was a huge help answering questions about the safety system. Jared Meza worked quickly and efficiently. Very pleased with the service all around. We will be requesting Jared for all our future services. More

GREAT CUSTOMER SERVICE! Another great experience at Krain Kia. I dealt with a new employee (to me at least) at the check in desk and she was great. She kept me well informed Another great experience at Krain Kia. I dealt with a new employee (to me at least) at the check in desk and she was great. She kept me well informed as my car was being serviced. More

Customer care was good dropped my KIA off before 8 for oil change and service as advertised. It as ready for pick up by 930. When I returned aft 5 pm the counter lady staye dropped my KIA off before 8 for oil change and service as advertised. It as ready for pick up by 930. When I returned aft 5 pm the counter lady stayed late to get me checked out, Car was clean on the outside. Thank you Crain KIA More

Quick and Friendly The staff were very friendly! I was a walk in and the service team was able to get me in, and do my oil change along with all my recalls within a coup The staff were very friendly! I was a walk in and the service team was able to get me in, and do my oil change along with all my recalls within a couple hours. Glad to have a dealer I can trust with my Kia’s needs. More

Relaxed and professional Good coffee. Friendly staff. Comfortable seating. Answered all questions. The new service team is knowledgeable and friendly. Complementary wash and Good coffee. Friendly staff. Comfortable seating. Answered all questions. The new service team is knowledgeable and friendly. Complementary wash and vacuum is always appreciated. Good job Mr Crain More