Crain Kia of Conway - Service Center

The worst service I’ve had Crain Kia’s employees are very unprofessional and no help when it comes to customers investments. Need new management. I wouldn’t recommend to anyone. Crain Kia’s employees are very unprofessional and no help when it comes to customers investments. Need new management. I wouldn’t recommend to anyone. I gave me the run around when I needed a service performed for a car I had purchased LESS than a month before. Finance manager RICH MOORE was extremely rude about the problem and gave me a hassle about getting me a rental to get to work while they repaired my vehicle , I will not be a customer anymore with them . luckily my warranty was still in effect because they did the bare minimum with poor customer service included . More

Vehicle service Had a quick service to my vehicle and appreciated the fast service. Quick in and out with pleasant waiting area at the dealership. Thanks thanks Had a quick service to my vehicle and appreciated the fast service. Quick in and out with pleasant waiting area at the dealership. Thanks thanks More

First Time to Wait I had to wait over an hour. I have always taken my car back to dealership for oil change and have never had to wait. I had an appointment but service I had to wait over an hour. I have always taken my car back to dealership for oil change and have never had to wait. I had an appointment but service was running over an hour late. I know things happen sometimes so I wasn’t upset. I left and came back. When I first bought my car, the dealership had delicious cookies. This time I couldn’t even find a bag of pretzels. More

Came in for a oil change and came out with a new car I enjoyed getting to work with Bennie! He is great! He always asked me what I needed and took good care of me while I was there! I’m so happy with my I enjoyed getting to work with Bennie! He is great! He always asked me what I needed and took good care of me while I was there! I’m so happy with my new car! More

Super friendly staff The workers are very friendly and I had a great experience getting my new car. They made the experience quick and easy, and I love my new car! The workers are very friendly and I had a great experience getting my new car. They made the experience quick and easy, and I love my new car! More

Forgot service, annoyed by salesman in waiting room. I redeemed my coupon in my overpriced service coupon booklet for a car wash and interior detail along with a voucher for the typical service bundle (o I redeemed my coupon in my overpriced service coupon booklet for a car wash and interior detail along with a voucher for the typical service bundle (oil, filter, + tire rotation). Waited two hours in their waiting room, which wasn't a bother. But during that time I received what appeared to be an automated text message asking me if I was interested in selling. It was confusing because typically automated messages don't have brutal spelling errors in them. Texting, "Stop" as instructed prompted a reply that I've been removed from further messages. But that didn't stop a salesman from waddling over to bother me, thirty minutes later, about selling my car and still try to sell me when I was just there for warranty service. I assume the message wasn't automated and that this was the guy that butchered the previous text message. Service finished, I leave, tired from the wait time. Halfway home it hits me: They didn't detail the interior at all. Not even vacuumed. So I'm out a voucher I can only imagine the value of. Thanks for that. And thanks for bothering me during the wait I guess. Not very classy. More

new car Mr. Maxwell was very nice and they talked us into trading for a new car. Wow. We are very pleased with our new car. Kia Mr. Maxwell was very nice and they talked us into trading for a new car. Wow. We are very pleased with our new car. Kia More

Mandatory My automobile was serviced and repaired. The time frame of the work being completed was not ideal and the communication of when the job was completed My automobile was serviced and repaired. The time frame of the work being completed was not ideal and the communication of when the job was completed was not great as I was in a time crunch. More

Excellent Couldn't ask for better associate's and dealership. Everyone is exceptional in thier field of expertise. I would diffently recommend this dealership t Couldn't ask for better associate's and dealership. Everyone is exceptional in thier field of expertise. I would diffently recommend this dealership to family and friends, very very satisfied customer. More

Oil change OverallService was good . The staff was informative and helpful and friendly and keep me updated. There was water is available along with coffee and p OverallService was good . The staff was informative and helpful and friendly and keep me updated. There was water is available along with coffee and popcorn which made the wait for my vehicle better and comfortable More