Crain Kia of Conway - Service Center

Bad service oil change I was very disappointed this time! I have been coming here for years always called by name and greeted upon arrival! This time it was an all new staff I was very disappointed this time! I have been coming here for years always called by name and greeted upon arrival! This time it was an all new staff and no greeted me, I had to walk into the service and tell them I was there for service! For a simple oil change I waited almost TWO HOURS with no update! I had to go inquire about my car and then I was told “oh yeah let me invoice cause your ready”! My car was completely dry from the car wash which let me know it had been finished for sometime, then I had to walk through the service bay to my car waiting outside! I have never! My car has always been brought to me and was ready to go immediately after service! I was very unhappy with the cut rate service received this time, not sure that I want to return to this KIA!! Bring back the old people that knew what good service was about! More

Routine maintanence I'm not sure if my tires were rotated cause they seem to be in the same place. I know because I scratched one of my rims and I noticed where it was pl I'm not sure if my tires were rotated cause they seem to be in the same place. I know because I scratched one of my rims and I noticed where it was placed the last rotation and its still there. More

Service Department Review Good quick service. Professional employees and helpful with questions. Andrew Hernandez was a huge help answering questions about the safety system. J Good quick service. Professional employees and helpful with questions. Andrew Hernandez was a huge help answering questions about the safety system. Jared Meza worked quickly and efficiently. Very pleased with the service all around. We will be requesting Jared for all our future services. More

GREAT CUSTOMER SERVICE! Another great experience at Krain Kia. I dealt with a new employee (to me at least) at the check in desk and she was great. She kept me well informed Another great experience at Krain Kia. I dealt with a new employee (to me at least) at the check in desk and she was great. She kept me well informed as my car was being serviced. More

Customer care was good dropped my KIA off before 8 for oil change and service as advertised. It as ready for pick up by 930. When I returned aft 5 pm the counter lady staye dropped my KIA off before 8 for oil change and service as advertised. It as ready for pick up by 930. When I returned aft 5 pm the counter lady stayed late to get me checked out, Car was clean on the outside. Thank you Crain KIA More

Quick and Friendly The staff were very friendly! I was a walk in and the service team was able to get me in, and do my oil change along with all my recalls within a coup The staff were very friendly! I was a walk in and the service team was able to get me in, and do my oil change along with all my recalls within a couple hours. Glad to have a dealer I can trust with my Kia’s needs. More

Relaxed and professional Good coffee. Friendly staff. Comfortable seating. Answered all questions. The new service team is knowledgeable and friendly. Complementary wash and Good coffee. Friendly staff. Comfortable seating. Answered all questions. The new service team is knowledgeable and friendly. Complementary wash and vacuum is always appreciated. Good job Mr Crain More

Hope you have time! Service at this Dealership has gone downhill. Noone speaks to you like they used too. I had one salesman speak and say hello. That was it. I was h Service at this Dealership has gone downhill. Noone speaks to you like they used too. I had one salesman speak and say hello. That was it. I was here for just over 2.5 hours for an oil change, tire rotation and a recall I had no idea needed to be done. I have not received an email or anything by mail for this recall. So instead of may e an hour I was here for just over 2.5 hours. More

bad experience i originally had an appointment on Tuesday at 2. waited 1 1/2 hrs. said would be another 45 min. i couldn’t wait any longer. i originally had an appointment on Tuesday at 2. waited 1 1/2 hrs. said would be another 45 min. i couldn’t wait any longer. More

Prompt and accurate Upon arrival I was greeted in a friendly and professional manner. While the work was being done I waited in a comfortable area with a cup of coffee. Upon arrival I was greeted in a friendly and professional manner. While the work was being done I waited in a comfortable area with a cup of coffee. More