Crain Kia of Conway - Service Center

Susan was amazing. She kept me so informed and very sweet. I can’t thank her enough. Thank you to everyone who helped with my case that I’m not aware of. sweet. I can’t thank her enough. Thank you to everyone who helped with my case that I’m not aware of. More

Andrew at Conway service Dept is my hero! He’s the only one who has made sure all my car issues were resolved. I’m relocating to Fayetteville in a week and yesterday was my last service with him. Again he one who has made sure all my car issues were resolved. I’m relocating to Fayetteville in a week and yesterday was my last service with him. Again he did not disappoint...I’m really going to miss his smile and awesome customer service. Thank you so very much Andrew!!!! Donita Hurley More

Andrew in service is always pleasant and helpful. Ivy is always helpful with any questions I have. Why don’t you give out free oil change coupons anymore. This is my 3rd Soul????? always helpful with any questions I have. Why don’t you give out free oil change coupons anymore. This is my 3rd Soul????? More

Fantastic Work Gentleman at the desk was courteous and knowledgeable. Service job was done in a timely manner. I loved that my car was washed and front was vacuumed. Gentleman at the desk was courteous and knowledgeable. Service job was done in a timely manner. I loved that my car was washed and front was vacuumed. Very pleased. More

This location always does an amazing job with my service needs. I would highly recommend them for your service needs. Very fast and courteous as well as very professional. needs. I would highly recommend them for your service needs. Very fast and courteous as well as very professional. More

The oil change was very quick but my oil life wasnt reset, I had to reset it myself. The coffee was good as well. I wish there were more comfortable seating. reset, I had to reset it myself. The coffee was good as well. I wish there were more comfortable seating. More

Good Service / Poor Waiting Area While we don't have any complaints about the service, the seating area for customers to wait during service is terrible. The chairs are not comfortabl While we don't have any complaints about the service, the seating area for customers to wait during service is terrible. The chairs are not comfortable at all, making my back sore - which it still is the day after. Customers either need to arrange to just drop off their vehicle or bring their own chairs. More

Great friendly dealership! Quick to get my car back to me! Waiting area is always clean with beverages to choose from while I wait-customer friendly place! me! Waiting area is always clean with beverages to choose from while I wait-customer friendly place! More

No communication Waited in waiting room two hours, no one told me my car was ready. Went to get change for vending machine and was asked if I was there to pick up my c Waited in waiting room two hours, no one told me my car was ready. Went to get change for vending machine and was asked if I was there to pick up my car. I told them I didn't know it was ready. Was told paperwork wasn't ready but would be emailed to me. Still have not received it. More

Crain Kia Service I have always been treated with courtesy here. They always give me a shuttle ride to nearby shopping while I wait for my oil changes. I have not had a I have always been treated with courtesy here. They always give me a shuttle ride to nearby shopping while I wait for my oil changes. I have not had any problems with my Kia with exception of the AC hose that kept getting disconnected. That was permanently fixed on the second visit. On my last visit, it took 3 1/2 hours to do the routine oil change and tire rotation. Either that or someone forgot to call me when my vehicle was complete. Anyway, that was rare. I typically use a coupon when I visit because the routine service charge is over $70 now. That seems pretty high. More