Crain Kia of Conway - Service Center

The service department was nice, giving me a quote over the phone. I set my appointment for that Saturday. The guy at the desk was nice. I will be back again. My car was a Hyundai and not a Kia. the phone. I set my appointment for that Saturday. The guy at the desk was nice. I will be back again. My car was a Hyundai and not a Kia. More

I had a 1:30 appointment and was told it was going to take 1.5 hour to 2 hours before the oil change would be completed! That was after the people in front of me come in without an appointment. It was ri take 1.5 hour to 2 hours before the oil change would be completed! That was after the people in front of me come in without an appointment. It was ridiculous! I have been to other Crain facilities and have never been told it would take that long. More

Andrew in the service department was knowledgeable, honest, and kept me informed throughout the entire process of replacing my telluride windshield. They put me in a very nice loaner, at no cost to me, honest, and kept me informed throughout the entire process of replacing my telluride windshield. They put me in a very nice loaner, at no cost to me, while my vehicle was in getting the service done. Thank you! More

Friendly service, conventient location Appreciate the schedule accommodations, friendly staff, convenient location. There is always fresh coffee and water. There are also up-to-date magaz Appreciate the schedule accommodations, friendly staff, convenient location. There is always fresh coffee and water. There are also up-to-date magazines to entertain you. More

It was recommended via email that I come in for service, but most of the "recommended 60 thousand mile" processes are flushes which are regarded as superfluous within the automotive industry, but there was but most of the "recommended 60 thousand mile" processes are flushes which are regarded as superfluous within the automotive industry, but there was no way to know until I took time off of work to show up, and then was charged significantly more for services than my local mechanic would do. Also had to spend several hours listening to an unfortunate blend of Fox News and country music. More

Did not have a Appointment for oil change called and got put in and was done within 1 hour very pleased friendly staff would recommend to anyone. put in and was done within 1 hour very pleased friendly staff would recommend to anyone. More

I believe his name was Andrew that helped get my vehicle in and gave it back to me. He’s helped me a few times. He is so friendly. GIVE THIS MAN A RAISE! in and gave it back to me. He’s helped me a few times. He is so friendly. GIVE THIS MAN A RAISE! More

Susan was amazing. She kept me so informed and very sweet. I can’t thank her enough. Thank you to everyone who helped with my case that I’m not aware of. sweet. I can’t thank her enough. Thank you to everyone who helped with my case that I’m not aware of. More

Andrew at Conway service Dept is my hero! He’s the only one who has made sure all my car issues were resolved. I’m relocating to Fayetteville in a week and yesterday was my last service with him. Again he one who has made sure all my car issues were resolved. I’m relocating to Fayetteville in a week and yesterday was my last service with him. Again he did not disappoint...I’m really going to miss his smile and awesome customer service. Thank you so very much Andrew!!!! Donita Hurley More

Andrew in service is always pleasant and helpful. Ivy is always helpful with any questions I have. Why don’t you give out free oil change coupons anymore. This is my 3rd Soul????? always helpful with any questions I have. Why don’t you give out free oil change coupons anymore. This is my 3rd Soul????? More