Crain Kia of Conway - Service Center

Good customer service. Brought my Sportage for oil change, service and tire rotation. Good service in a timely manner. Brought my Sportage for oil change, service and tire rotation. Good service in a timely manner. More

The service staff is very helpful, knowledgeable and friendly! My recall was taken care of in a timely manner. friendly! My recall was taken care of in a timely manner. More

We were taken care of in a timely manner and treated kindly. Would recommend this dealership to any Kia customer. kindly. Would recommend this dealership to any Kia customer. More

My planned maintenance that I scheduled for (8,000 mile check up) was done super fast. They also took a look at and FIXED something I mentioned on the phone when making the appointment but never actually m check up) was done super fast. They also took a look at and FIXED something I mentioned on the phone when making the appointment but never actually made an appointment for. My poor little car got rear ended and fixed but was making a weird sound. The other people’s insurance told me to take it to the dealer, just in luck that I was headed there in a couple days anyway for regular maintenance. I called and the call center in another state said not to worry about making an appointment, it’s no big deal to fit me in. Well, they were swamped that day but when the guys at the counter realized I had a 4 hour round trip drive they asked if I would be ok waiting. Of course I was. They provided a shuttle service and I shopped, went out for lunch and came back to read in the waiting area. It did take a long time, BUT they found the problem quickly, a bunch of loose bolts, fixed it and delay with the insurance and I didn’t have to pay for it which was surprising since I though for sure it would be a reimbursement type of scenario. The whole time the people there were wonderful and kept me in the loop and check on me. Yes, there is a Kia dealer about half an hour closer but I drive a little further because the people here are amazing. More

The service technician was friendly, and made sure to have my vehicle ready in time for me to get my son to his doctor appointment. The interior of my vehicle was kept clean, which I appreciated. have my vehicle ready in time for me to get my son to his doctor appointment. The interior of my vehicle was kept clean, which I appreciated. More

The dealership did their jobs in a timely manner and were very nice and professional. very nice and professional. More

Getting service has always been easy. Everyone is friendly and takes the time to make sure I'm comfortable or have a ride somewhere if service will take a while. Jeramie in service dep Everyone is friendly and takes the time to make sure I'm comfortable or have a ride somewhere if service will take a while. Jeramie in service department was a riot even though some didn't quite get his jokes! LOL More

Service advisors are very polite and eager to help you when vehicle is in for routine maintenance…Jeramie is very helpful when vehicle is in for routine maintenance…Jeramie is very helpful More

Crain Kia service department has all ways been spot on , They always get my car back to me in a respectful time and cleaner than it was when I drop it off . Highly recommend this team to do any service nee They always get my car back to me in a respectful time and cleaner than it was when I drop it off . Highly recommend this team to do any service needed . More

loved it, everyone was nice and even funny. i feel really awkward when doing car things so i love not feeling awkward. i feel really awkward when doing car things so i love not feeling awkward. More