Crain Kia of Conway - Service Center

Very unprofessional service dept,always looking to rip you off, foul language towards customers, higher prices, high staff turn over. I will never do business with this location again. you off, foul language towards customers, higher prices, high staff turn over. I will never do business with this location again. More

The service dept is prompt and friendly. The facility is clean and modern. The mechanic is absolutely excellent and explained in detail everything that was done to my car. clean and modern. The mechanic is absolutely excellent and explained in detail everything that was done to my car. More

Lesia is the best!! She’s kind and took great care of me!! Service Dept. is the best because of her!! Thanks for your help! me!! Service Dept. is the best because of her!! Thanks for your help! More

Waited 2 hours for an “express” oil change. I had an appt and was on time. Have to use them for warranty, otherwise I wouldn’t. Two female employees saw me pacing and saw my car was done, but nobody had tol and was on time. Have to use them for warranty, otherwise I wouldn’t. Two female employees saw me pacing and saw my car was done, but nobody had told me. They checked me out and got my keys. This has happened twice. I don’t understand taking appointments if they’re meaningless. I expect to wait an hour as I have done in the past. But 2 hours— and would have been longer if that woman hadn’t seen me pacing—is too long for an “express” oil change. More

Came in to ha e my oil change, and Andrew service advisor came out and greeted me, nice friendly man. Asked questions about my car, had she been giving me any problems. None.... He checked tires air filter came out and greeted me, nice friendly man. Asked questions about my car, had she been giving me any problems. None.... He checked tires air filters and even checked if it had any updates or recalls on her. None were need. Then washed and vacuumed the in side. Great experience. James Johnson More

He’s always so nice and very helpful. Great customer service. He really knows how to cater to the needs of the customer. It’s always good when the staff is friendly 👍🏾 service. He really knows how to cater to the needs of the customer. It’s always good when the staff is friendly 👍🏾 More

Very nice! I’m always met with courtesy and professionalism on every visit I make to Crain Kia of Conway. I’d highly recommend them. professionalism on every visit I make to Crain Kia of Conway. I’d highly recommend them. More

The employees are very nice. The service is always good. The overall experience is enjoyable. I've never had any issues with Crain Kia in Conway. The overall experience is enjoyable. I've never had any issues with Crain Kia in Conway. More

LOVE IT GREAT JOB ON CHANGING MY OIL I LOVE WERE I GO FOR MY CAR . ITS ALWAY REAL CLEAN.THE PEOPLE THERE ARE VERY HELPFUL AND VERY NICE TO ME. THEY HAVE GREAT TREATS AND DRINKS. I GET TO I LOVE WERE I GO FOR MY CAR . ITS ALWAY REAL CLEAN.THE PEOPLE THERE ARE VERY HELPFUL AND VERY NICE TO ME. THEY HAVE GREAT TREATS AND DRINKS. I GET TO WATCH TV WHILE I'M THERE THAT I REALLY LIKE AND THEY GET RIGHT ON THE JOB . I NOT THERE FOR A LONG TIME. WILL KEEP GOING BACK. THANKS YA'LL FOR ALL YOUR HELP More

Everything was great! Awesome service Everytime. Andrew and team always take care of me and the family even delivered my car to my work for me when all was completed and team always take care of me and the family even delivered my car to my work for me when all was completed More