Crain Kia of Conway - Service Center

We had a crisis the day after Christmas. We were heading to Texas to visit family, but our car battery was completely dead. We checked to see if the service department was open and fortunately it was. We to Texas to visit family, but our car battery was completely dead. We checked to see if the service department was open and fortunately it was. We had our car towed to the dealer and they had a battery in stock and were able to get us back on the road in no time. We are so thankful they were open on a Saturday, the day after Christmas, to help us get on the road without any other unexpected problems! More

I took my car in for 20,000 service and waited there. The waiting area was clean and comfortable. My car was completed in a timely manner. They even performed the software update and washed and vacuum The waiting area was clean and comfortable. My car was completed in a timely manner. They even performed the software update and washed and vacuumed. I moved here from Texas recently and plan to make Crain Kia of Conway my new service home. More

Able to work me in at the last minute and was able to get all that I needed serviced. They were very helpful. I will recommend them to others and plan on using them again. all that I needed serviced. They were very helpful. I will recommend them to others and plan on using them again. More

Excellent service, provided to me under unusual circumstances. Ashley at the service desk was very courteous and patient and was very knowledgeable re my needs and questions. Another lady (whose circumstances. Ashley at the service desk was very courteous and patient and was very knowledgeable re my needs and questions. Another lady (whose name I can't recall) was very courteous and helpful. Best auto service I have ever received. Feedback: Wait time for the appt. was too long. More

I probably will never come back to Crain Kia Conway. They have tried to get out of doing oils changes & fixing my window. My window was chipped when purchased the jeep . It was written on the IOU paperwork b have tried to get out of doing oils changes & fixing my window. My window was chipped when purchased the jeep . It was written on the IOU paperwork but when it appeared to be more difficult than a simple fix they tried to make me responsible for the whole window. Just the other day they tried to charge me for a oil change when I am supposed to have a maintenance package in my contract. But xxxx what the customers says right? And don’t get me wrong they have tried to make it right but it’s the fact that I’ve had to say something and the fact they have tried to get over on me TWICE. I will never be back or buy another vehicle from them More

The service on my vehicle was fine and that area respected the mask mandate. The staff on the sales floor did not wear masks. I respected the mask mandate. The staff on the sales floor did not wear masks. I More

Good experience with service center. Dissatisfied with those in front (salesmen) that felt mask wearing did not apply to them. Saw at least three in front. Had signs clearly posted masks were required o those in front (salesmen) that felt mask wearing did not apply to them. Saw at least three in front. Had signs clearly posted masks were required of all customers. I understand those working in the garage and I have no issue with that but the salesmen working indoor’s should and do know better. Very disappointed. More

Clean and super friendly. Listen to what I was inquiring and told me about the coupons that were available. Service was quick even though I was a walk in. Can't remember the the older gentleman who took me and told me about the coupons that were available. Service was quick even though I was a walk in. Can't remember the the older gentleman who took me to my car. But he was very receptive and kind and answered all my follow-up questions. Very easy to talk to. More

Came in early for an oil change, I was greeted by the service dept team and they were very courteous and professional, my car was finished very quickly service dept team and they were very courteous and professional, my car was finished very quickly More

Professional and nice explained what they did and what might need doing coming up thank you for the great service there great to work woth might need doing coming up thank you for the great service there great to work woth More