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Crain Kia of Conway - Service Center

Conway, AR

4.6
838 Reviews

838 Reviews of Crain Kia of Conway - Service Center

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April 14, 2021

Very polite, competent staff. Very clean and comfortable waiting area. Wait time was minimal and they worked me in because I had a bad tire which needed fixing in order for me to get to work. More

by GAIL.BRALEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
April 13, 2021

Crain Kia is good to us i was late they took me in right away, our family has purchased 4 new vehicles and allways happy! More

by HAROLDVOORHIES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Pearson
April 13, 2021

I appreciate Ashley Young’s friendly but not familiar positive attitude and disposition. She genuinely cares about customers. She will from time to time check on you in the waiting area if it seems your More

by ARNESS4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley A Young
April 10, 2021

they did a good job in a reasonable time. Everything was right the first time. Its what you expect from a top notch dealer. Everyone was polite and made me feel at home.. More

by MR_HORSESHOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Young
March 30, 2021

She was very nice and very professional she have a wonderful attitude and she let me know everything going on with my car. Service was great More

by BRICE17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
March 24, 2021

Service Dept. Courteous and kept you informed got a recall done and also oil changed in a timely manner and was happy and appreciated the car wash I’m not for sure of the name of the lady that took car More

by megstanley2002@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Mallett
March 23, 2021

Andrew Peck went above and beyond when selling us our Telluride. Our experience buying our car and now getting our car serviced at Kia has been great. More

by MARKANDANDREATHURMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Peck
March 21, 2021

The salesman lied to me. He attempted to scare me into buying a battery. He told me they had to jump my car to get it into the service area. I watched a man drive it in before I walked outside. I am not s More

by BRINDY.KOONCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Allen
Mar 22, 2021 -

Crain Kia of Conway responded

Ms. Koonce your Advisor, Mike Allen in the Service Department took very good care of you at your Service Visit because we care about our Customers and their Safety. On March 19, 2021 at 2:09:53 pm we checked your battery A70 AGM70 AGM70L-DIN 70Ah 120 RC - Solite 12V The State of Health of your battery is measuring 274 CCA and the battery rating is 760 CCA which reflects your battery is 56% which is Failing and Recommended to Replace Now. Mike Allen reported these Test Results to you at your Service Visit and you never questioned these results. Your car was in our Shop when the Service Tech tried to drive it out and it wouldn't start, so he jumped the battery. We're sorry you feel this information is incorrect but if you ever need us, please call.

March 20, 2021

Service was great. I was worked in and was finished in less than an hour. They were really great about showing my vehicle report and communicating with me about what other services I might benefit from. More

by RENEE_E148
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who the lady is that work in service but she was great
March 18, 2021

Crain Kia in Conway Service Dept is always great! They are always so helpful! Terry in the service department explained everything well. I highly recommend the Crain Team! More

by ZSUSIE1993
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry M Allen II
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