Crain Kia of Conway - Service Center

Great dealership to deal with. Only Kia’s in my household and keep coming back Only Kia’s in my household and keep coming back More

The staff was very welcoming and friendly! They had my car serviced in less time than quoted! They had my car serviced in less time than quoted! More

Everyone was so professional and super nice. The manager took time to help me a part of my car I was having trouble with… even though it was a last minute ask.. he (along with the other employee The manager took time to help me a part of my car I was having trouble with… even though it was a last minute ask.. he (along with the other employees ) were all so nice and helpful! More

Jeremey was very helpful! The people in the shop worked very fast and the waiting room was comfortable and clean! I had a great time! The people in the shop worked very fast and the waiting room was comfortable and clean! I had a great time! More

Exceptional! Always has taken care of me in the service department. Good people and best experience! Always has taken care of me in the service department. Good people and best experience! More

The service is great , the workers are helpful and very friendly . I was in and out in less than a hour at the service department. friendly . I was in and out in less than a hour at the service department. More

The service center does a poor job of communicating with it’s customers and I called over 5 times and was told every time service agent was out and would call back which never happened had to go to the cent it’s customers and I called over 5 times and was told every time service agent was out and would call back which never happened had to go to the center to get any answers and no one still acted like they knew anything overall I wouldn’t recommend anyone to that service center nor will I use them again I’ve been in the automotive business for years and have never dealt with such poor business when it comes to customers and communication with them and the service agent there is very unprofessional in my point of view More

Took my vehicle in for diagnosis and possible repair. Asked service advisor if the $150 fee for diagnosis would go towards repair if chosen to do it. He said yes. It took 3 days to even get someone to lo Asked service advisor if the $150 fee for diagnosis would go towards repair if chosen to do it. He said yes. It took 3 days to even get someone to look at my vehicle. What’s the point of an appointment then? Called and quoted me $1750. Seemed very expensive and he did not take off the $150. Called and asked him to fix price and get me a total out the door with tax. He said he would call me back. He never did and when I called him back he forgot to get me price. When he called me back price was $200 more expensive than it was before taking the $150 off. Local place in town quoted $800 for same repair. Price gouging and manipulation at its finest. More

Crain KIA in Conway is always a great experience the service despartme t is client focused. thanks guys service despartme t is client focused. thanks guys More

From the service department, sales mangers and all the personal do very excellent work very friendly personal do very excellent work very friendly More