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Crain Kia of Conway - Service Center

Conway, AR

4.6
838 Reviews

838 Reviews of Crain Kia of Conway - Service Center

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December 19, 2021

Great service. Got my oil change done in a reasonable amount of time. Communicated future services I may need based on their inspection. More

by mhhall71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Peck
December 14, 2021

The Crain Kia Service team was so nice, welcoming, and awesome to be around! They Greeted me with a smile and did everything right the first time! More

by MAMA_SHARK_59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maleek Dotson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Delilah, Eric, Stanley, Jason Pearson, James Wahrmund, Andrew Peck, Brandon Roberts
December 02, 2021

Every one was friendly and nice. I was pleasantly surprised when my car was delivered to me freshly washed. More

by LOUISAGALLOWAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember her name
November 18, 2021

Great service. Great people! Great Dealership! Thank you for being prompt & having great attention to detail. More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2021

Everyone did a great job no problems I will recommend to everyone I know to come by More

by APPLEPICKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn Owens
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2021

Staff cannot explain why Bill had change after coming for six years to get a oil change More

by jmelva98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Gilmore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marketing Team
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maleek Dotson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Pearson, Courtney Mallett, James Wahrmund, Andrew Peck, Brandon Roberts
Nov 01, 2021 -

Crain Kia of Conway responded

I would be glad to discuss with you, but I'm not sure what your issue is. You have been coming to our Service Department for six year to get your oil changed. Prices change during that six years. KIA set's all of our prices, it's not set by the Dealership. You can contact me at 501.470.7028. Lesia Morrison Customer Relations Manager

October 29, 2021

An oil change shouldn’t take 2 hours. Anywhere. Ever. Ever. Ever. Free or not. More

by SAMANTHA_CLAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Martin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2021

The service department got me in very fast and answering all my questions. Delilah was very helpful and polite More

by EDWARD_HAMILTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delilah Dover
October 26, 2021

Very quick, friendly, and helpful - thank you so much! They even washed and vacuumed my car - yay! More

by KELLYTRIMBLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marketing Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2021

The facility is clean, the staff was very professional and thorough. The waiting room was exceptional. More

by XZY58W
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delilah Dover
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