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Crain Kia of Conway - Service Center

Conway, AR

4.6
838 Reviews

838 Reviews of Crain Kia of Conway - Service Center

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February 23, 2023

Everything was great. Will bring my vehicle back for all service related needs to Crain Kia. More

by adam_rodgers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember a name
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February 23, 2023

Great place to go , they treat you like a friend or family not just a number on a piece of paper More

by bryceward1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marketing Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maleek Dotson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Pearson, James Wahrmund, Andrew Peck, Brandon Roberts
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Feb 23, 2023 -

Crain Kia of Conway responded

Thank you Mr. Ward! You are Family, the Crain KIA Family! Thank you for the 5* Review, we appreciate your business. Lesia Morrison Customer Relations Manager 501.470.7028

February 22, 2023

Well maintained dealership with good service and good people that always do good work and stay on top of things needing to be addressed More

by burdesslawncare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Wahrmund
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February 21, 2023

Very pleased with the service I received. I have yet to have an experience like I did with Kia at any other dealership service department that I've been to. Wonderful experience. More

by marci.taylor16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Wahrmund
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February 21, 2023

I was very pleased with the customer service I received on this visit. Kudos to Jeramie York. More

by mmkt08
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie York
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February 16, 2023

Everyone was very nice and attentive. Took very great care of myself and my car! More

by KWEBSTER816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Henson
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February 15, 2023

Best dealership and great service team. Johnny is the very best and went above and beyond to take care of my vehicle. More

by SRCARLSON977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny and Dale
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Apr 06, 2023 -

SRCARLSON977 responded

Best dealership to go to. Great service.

February 10, 2023

Was told transmission was bad Full of metal shavings which it was not full of metal shavings and the only thing wrong with it was one plug-in was unplugged on the transmission that’s why it would not sh More

by Denese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nuknown
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Feb 13, 2023 -

Crain Kia of Conway responded

The Certified KIA Technician performed a diagnostic on your vehicle. After working on the transmission and test driving, the Tech got the transmission to shift to first gear but couldn't get it to shift to forth gear. Estimates were given to you for a new transmission but you refused repair. We appreciate your business and if we can assist you please give us a call. Lesia M Customer Relations Manager Crain KIA of Conway 501.470.7028

February 04, 2023

They answer the phone when I call, they schedule an appointment, they notify me by email reminder for appointment, they get me in an serviced on time, they go over every detail, they always show they c More

by FREIDACLLHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Peck
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January 31, 2023

They provided great service. Fast and efficient. We will use them again if needed. Thanks More

by MIKE_SSBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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