Crain Kia of Conway - Service Center

Well y’all had my car for over three weeks and never afford a loaner. Second no one ever called to let us know the status, Other than that the work on the car was pretty good . afford a loaner. Second no one ever called to let us know the status, Other than that the work on the car was pretty good . More

good people kept informed coffee a d popcorn nice addition no co mplaints very smooth service addition no co mplaints very smooth service More

The service department was very courteous and efficient. They have always contacted me and kept be updated on any service that has been needed on my vehicle. They have always contacted me and kept be updated on any service that has been needed on my vehicle. More

The service department knows what customers service is about. A lot of companies have gotten away from customer service or what it means. about. A lot of companies have gotten away from customer service or what it means. More

Maleek bent over backwards to make this sale happen. The other people I was working with gave me the impression they’d like me to go away. I would be promised a return call by the end of the day & nev The other people I was working with gave me the impression they’d like me to go away. I would be promised a return call by the end of the day & never get the call returned. I would have to call & request someone who would help me. I know I was a bit pushy to get a trade-in negotiated but was very let down by a couple of other folks working on the sale. The 2 cars I really wanted to test drive were not on the Conway lot so it was more difficult to get them quickly for me. I understand that but I don’t understand why they couldn’t follow up to keep me informed. Many thanks to Maleek for his persistence when I called him. As for the service of the trade-in Forte, we were very appreciative that is was warranty covered. However, I called frequently about the new engine being delivered for the repair & kept being told it would take an additional 4-8 weeks because it was coming from China. I called & got the same answer while purchasing new vehicle. I had 1 days’ notice that the engine came in & the rental needed returned the next day. How did it go from 4-8 weeks to the next day? Because the rental was being used out of town, this short notice really inconvenienced us. More

Dealership took the time to listen to my needs and made sure that I was comfortable while my vehicle was being serviced! 10/10 would recommend sure that I was comfortable while my vehicle was being serviced! 10/10 would recommend More

Always nice and very helpful. Always works us in when needed. A great team works there Always works us in when needed. A great team works there More

The service department went above and beyond to accommodate the service on my vehicle. I would highly recommend working with them in the future. accommodate the service on my vehicle. I would highly recommend working with them in the future. More

Everyone is always very polite and friendly . They always let me know what my car is due for and they take care of everything in a timely manner . They always let me know what my car is due for and they take care of everything in a timely manner . More

Customer friendly from sales to service. Comfortable waiting area and free popcorn. Quick and thorough. Comfortable waiting area and free popcorn. Quick and thorough. More