Crain Kia of Conway - Service Center

My Crain Kia experience was very good! I did not have any problems, and good customer service. I did not have any problems, and good customer service. More

Very fast and dependable service there waiting room is very nice with free water and popcorn and plenty of comfortable seats very nice with free water and popcorn and plenty of comfortable seats More

Service rider was up front. Called when my parts arrived. The install took just a few minutes and I was on my way. Called when my parts arrived. The install took just a few minutes and I was on my way. More

Everyone was super friendly and our appointment for a tire rotation and oil change was very quick. The service advisor was very informative on what services were recommended for the vehicle. We really en tire rotation and oil change was very quick. The service advisor was very informative on what services were recommended for the vehicle. We really enjoy going to Crain Kia of Conway for all of our service needs More

Excellent work and very helpful staff. The price was less than I thought it would be always a plus. The price was less than I thought it would be always a plus. More

Everyone was nice and friendly and the wait was not long at all I had an appointment and was checked in and out as promised. at all I had an appointment and was checked in and out as promised. More

Jeremy was a nice person he explained everything to me that was going to be done to my vehicle that was going to be done to my vehicle More

i absolutely love coming to my Kia of Conway dealership. all of the people make sure that i’m comfortable and well taken care of while i’m waiting for service all of the people make sure that i’m comfortable and well taken care of while i’m waiting for service More

I was initially told by the salesman who sold me the truck that the repair i requested as part of the purchase would take no more than 2 days. I was then told the day I dropped off my truck that I would truck that the repair i requested as part of the purchase would take no more than 2 days. I was then told the day I dropped off my truck that I would receive a phone call that afternoon with an update of when the service would possibly be completed. I never received the call. When I called the next day to inquire an estimate on when it would be ready for pick up I was told that she needed to speak to the technician and would give me a call back. That same afternoon with 1 hour until they close I called to check on the update because I never received a call from them. I was then told by the same person that the technician left for the day without giving her an update, but she would call me with the information I was requesting first thing the next morning after she arrives to work at 8am. After receiving no phone call, I called back around 11 and was told again that she was waiting on word from the technician. "I will call you with an update." Again, no call came. I called back at 4pm due to missing the technician the day before. I was then told again she was waiting to hear from the technician "as she told me earlier" I called the following day and spoke to someone else who was very helpful and told me that the truck would be ready on Tuesday. 6 days after dropping it off. They failed to tell me when I picked up the truck that the gas cap they replaced locks, or where they had placed the keys. (Not on the keyring with the truck keys) needless to say as far as a service department I have little to no issues.. they fixed my truck. As far as customer service, they need vast improvement. I would recommend buying a vehicle from them, but I wouldn't recommend having them service it. Wasn't impressed. More