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Crain Kia of Conway - Service Center

Conway, AR

4.6
838 Reviews

838 Reviews of Crain Kia of Conway - Service Center

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May 16, 2023

They are always very timely. I usually sit and wait and they have me in and out within an hour! More

by Brittany Bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie York
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May 14, 2023

They have great service, so great I live in Sherwood but drive 30 miles to Conway for their service and have been for the last two years. More

by XZY58W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Henson
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May 13, 2023

Service was very good, timely, explained to detail what the upgrade would be for the anti theft update. More

by sklew59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremie York
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May 12, 2023

It was great and warm welcoming. I love the playroom for my daughter since she is very busy at 10 months old. More

by MKDUNN93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marketing Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2023

My service was fast and correct. They even did the recall (I didn't know there was one)! Jeramie was very friendly and knowledgeable! More

by AJLEHRKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie
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May 11, 2023

Overall I was very pleased with the service on my vehicle and will continue to bring it here More

by metrock0311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jermaine York
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May 09, 2023

NO SERVICE AFTER THE WARRENTY RUNS OUT DO NOT STAND BEHIND THEIR WORK AFTER SERVICE More

by CYNTHIADEROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SERVICE DEPARMENT
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May 09, 2023 -

Crain Kia of Conway responded

Your Turbo Altima was required to have a tune-up at 45,000 miles which is not covered under your extended warranty. You brought your car in to KIA Service at 60,000 miles with a burnt valve from a broken spark plug. Since you are over your mileage for a tune-up by 20,000 miles, it will not be covered under warranty. The KIA Service Manager has spoken with you regarding this issue.

May 09, 2023 -

CYNTHIADEROSE responded

I did have a tune up and your shop did it

May 10, 2023 -

Crain Kia of Conway responded

Yes you came in when it was over the mileage for your 1st Tune-up. If you have any questions, please contact our Service Manager, Johnny at 501.470.7051.

May 07, 2023

The service associate who provided assistance during my visit was very quick to see me, so much so that he had me taken care of right when I walked through the door and was very personable. I do not rememb More

by alexisa2402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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May 02, 2023

Friendly staff. Mr Jeramie was very helpful in assisting me. My oil change was completed earlier than expected. Great work More

by Smitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie York
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May 02, 2023

Friendly staff. Mr Jeramie was very helpful in assisting me. My oil change was completed earlier than expected. Great work More

by Smitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie York
Report | Print
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