Crain Kia of Conway - Service Center

The Service at Crain KIA of Conway is the Best Service I have ever gotten around here and I would tell anyone to go to them, The staff is Top Notch and They Do Care about You and Your vehicle and They want have ever gotten around here and I would tell anyone to go to them, The staff is Top Notch and They Do Care about You and Your vehicle and They want to get You back on The Road and Back to Your Family. More

The service I received today was excellent. The service department answered all questions and addressed all concerns. The service department answered all questions and addressed all concerns. More

The service I have received since I purchased my vehicle has been excellent. Dale is always very friendly, knowledgeable, and interactive. He appears to sincerely be interested in me and my vehicle needs. has been excellent. Dale is always very friendly, knowledgeable, and interactive. He appears to sincerely be interested in me and my vehicle needs. More

The service department had very little insight on my issue. Instead of trying to figure out what was needed to help my vehicle within its warranty they instead insisted I try a treatment that cost over issue. Instead of trying to figure out what was needed to help my vehicle within its warranty they instead insisted I try a treatment that cost over 800$ without giving any backing for it importance but instead stating it’s just the next step of process they stated they did not understand and could not explain to me. More

The communication was poor from the beginning. One of the service advisors was very rude. I left without getting my car fixed and will never return. Stay away! One of the service advisors was very rude. I left without getting my car fixed and will never return. Stay away! More

First time used their service department and was very happy with the complete staff and timely delivery happy with the complete staff and timely delivery More

I scheduled online and arrived to have repairs done. They were expecting me and immediately did a walk on the vehicle and I went home in the shuttle. The drop off was great. They communicated multiple t They were expecting me and immediately did a walk on the vehicle and I went home in the shuttle. The drop off was great. They communicated multiple times about the repair and it put my mind at ease. Turned out to be warranty repairable and it’s working great. When they brought my car to me I was ecstatic. Fully operational. Couldn’t be better. More

I had an exceptional experience with the KIA team. They were very accommodating and helpful in preparing us for our road-trip this weekend. We can now travel comfortably and safely. They were very accommodating and helpful in preparing us for our road-trip this weekend. We can now travel comfortably and safely. More

Friendly, approachable, explains to customers what to expect, and if we have any questions. Quick to answer my questions. Great customer service! All employees were quick to make my wait enjoyable expect, and if we have any questions. Quick to answer my questions. Great customer service! All employees were quick to make my wait enjoyable More

Excellent Advisor and Service… Timely and professional communication as well as excellent customer service and willingness to help with competitive pricing! communication as well as excellent customer service and willingness to help with competitive pricing! More