Crain Kia of Conway - Service Center

Friendly service, wish it didn't take as long as it did but they were checking for a recall. but they were checking for a recall. More

Brought in my Kia Carnival for a recall 3 weeks ago. They said they didn't have the parts and they'd order them. They still haven't called me yet. I'm still waiting for them to get the parts. They said they didn't have the parts and they'd order them. They still haven't called me yet. I'm still waiting for them to get the parts. More

Jeramie York was very friendly and really went out of his way to make my visit as comfortable and pleasant as possible. While waiting for service to be completed decided to look at a few cars, Chris helped i way to make my visit as comfortable and pleasant as possible. While waiting for service to be completed decided to look at a few cars, Chris helped in this area and was very helpful not pushy in anyway what a different experience then other salesman I’ve dealt with. Chris was very professional and knowledgeable about the vehicles I was interested in. Jeramie after my car was done asked if I had any questions and then offered me a cold water for my 3-hour drive home. Both men are an asset to this dealership and that’s why next car will hopefully be from here. More

My husband has already written a review. . now our email is being spammed which we don’t appreciate. I would have given a different email for xxxx mail! We had an appointment set up for a Sat . now our email is being spammed which we don’t appreciate. I would have given a different email for xxxx mail! We had an appointment set up for a Saturday.. we had to wait two hours for the ooo change to be completed. We also asked for a tire rotation that we were also told happened. This was false information as w heave two new tires and two not as new tires. Those are different tires and they were not rotated at all. We had a miscellaneous charge also that no one explained to us what that was about either.. if it was a bolt or washer this should have been asked prior to making something happen. It’s the principle of the situation. Overall just not really pleased. My dash cam was completely xxxxed up from a negligent worker. We lost footage because someone had to mess with my personal property. I would like a manager to contact us in regards to this issue. More

Courteous, professional, polite, caring. They done their best to make sure that I did not have a long wait. They done their best to make sure that I did not have a long wait. More

They are excellent is all that I can say. The employees are all very helpful and polite. The employees are all very helpful and polite. More

I was a walk in new customer They got my patch completed less than a hour :) completed less than a hour :) More

Used to hate going to dealerships until I bought this Kia. Crain Kia in Conway always does a great job explaining my services and upcoming maintenance on my vehicle! Kia. Crain Kia in Conway always does a great job explaining my services and upcoming maintenance on my vehicle! More

The main reason I don't like doing surveys is being forced to write soemthing. forced to write soemthing. More

They had all kinds of goodies to eat or drink while waiting. Nice waiting area waiting. Nice waiting area More