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Crain Kia of Conway - Service Center
Conway, AR
839 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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839 Reviews of Crain Kia of Conway - Service Center
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September 18, 2023
Management Staff are so Rude, I will never come back. It was as if they did not care and acted too busy. It was as if they did not care and acted too busy. More
by ANAKINHUBBARD42
Verified Customer
September 16, 2023
Department manager John Henson was wonderful in getting the ball rolling on replacing my back passenger window. Jeremy in service dept. took the reins and finished the process for me. I love Crain KIA in C the ball rolling on replacing my back passenger window. Jeremy in service dept. took the reins and finished the process for me. I love Crain KIA in Conway, Ar. Best service dept. around! More
by regork605
September 15, 2023
Pleasant and speedy service experience. Minor recall issues addressed, oil changed, tire rotation, etc.. Dale explained what was done and provided documentation of each item. Minor recall issues addressed, oil changed, tire rotation, etc.. Dale explained what was done and provided documentation of each item. More
by JOHNKEN
Employees Worked With
Dale
September 14, 2023
From the minute I arrived for service I was welcomed and made to feel at home. Delilah was knowledgeable about what I needed for a 12,000 mile check up. The waiting room was accommodating, as well. And it t made to feel at home. Delilah was knowledgeable about what I needed for a 12,000 mile check up. The waiting room was accommodating, as well. And it took a lot less time than I anticipated. Overall, it was a happy experience and I will gladly come back and tell others about my satisfaction. Thank you. More
by Westds01
Employees Worked With
Delilah at the shop desk was the person I dealt with and she was wonderful.
September 14, 2023
Poor service rep. Wasted my time. Tried to talk me into extra service which I declined. He kept on trying to talk me into the extra service, and gave me two figures: $ Wasted my time. Tried to talk me into extra service which I declined. He kept on trying to talk me into the extra service, and gave me two figures: $117 or $425. I said I want the lower one. He said, "You want $117?" to which I said, "Yes." My $329. When I handed the cashier my debit card I couldn't believe the amount, but I didn't argue with the service rep because he was already chattering to the cashier, who was annoyed with him. BTW, no car wash or vacuuming was performed on my car. More
by CLGOFF
Employees Worked With
Jerome York
September 14, 2023
Great service as always. They go above and beyond to get you what you want. Just bought my second Kia from them. They go above and beyond to get you what you want. Just bought my second Kia from them. More
by sdanapate
Employees Worked With
September 10, 2023
Always great service experience from the service dept. My advisor Jeramie is always professional and friendly. My advisor Jeramie is always professional and friendly. More
by Roger R
