Crain Kia of Conway - Service Center

Very professional and explanative, made things very easy to understand. Their office is very comfy and welcoming to understand. Their office is very comfy and welcoming More

Jeremy was awesome but felt tech didn’t want to take care of my problem! My engine has gone out on me while driving and he said it hadn’t thrown a code but yet it showed on my screen. I didn’t take it in for of my problem! My engine has gone out on me while driving and he said it hadn’t thrown a code but yet it showed on my screen. I didn’t take it in for no reason! I have cancer and now I have to worry about it breaking down on me! Main Kia gave me a case number because the engine was supposedly fixed in 2019. Very frustrating because I was unaware of this. Too many recalls on these vehicles! More

The service team is always fast and very helpful! They offered many options for me while waiting and they are awesome when picking up and dropping off cars They offered many options for me while waiting and they are awesome when picking up and dropping off cars More

Every time I come to your dealership for an appointment you guys are always helpful and very polite and you answer any questions I might have about my vehicle and when I leave there I feel very confident y you guys are always helpful and very polite and you answer any questions I might have about my vehicle and when I leave there I feel very confident you guys are the best thank you so much More

Not happy with this dealership. First they told me with the oil change plan it was as long as I had the vehicle which wasn’t true. This last time I took my vehicle to get the oil ch First they told me with the oil change plan it was as long as I had the vehicle which wasn’t true. This last time I took my vehicle to get the oil changed they didn’t check the coolant and they said they couldn’t find the cabin air filter and didn’t even bother researching it. More

Everyone was very nice and helpful! Received great customer service at the Service and Parts departments! They helped with everything from buying parts and setting up the appointment to Received great customer service at the Service and Parts departments! They helped with everything from buying parts and setting up the appointment to get my car serviced! More

Great customer service. The manager was wonderful! Didn’t have bad service what so ever The manager was wonderful! Didn’t have bad service what so ever More

Crain Kia in Conway has always been above and beyond on their customer service in the service department. their customer service in the service department. More

Fast service with very friendly staff. We waited less than an hour which was great because my husband was hangry. I also want to add that Jeramie was very funny and that made our day. Than We waited less than an hour which was great because my husband was hangry. I also want to add that Jeramie was very funny and that made our day. Thank you More

They were extremely easy to schedule with and deal with. They were also extremely quick but thorough. Definitely a good experience They were also extremely quick but thorough. Definitely a good experience More