Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Crain Kia of Conway - Service Center
Conway, AR
838 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
838 Reviews of Crain Kia of Conway - Service Center
Sort by
Verified Customer
October 31, 2024
It took 15 minutes to drop off my vehicle for a pre-scheduled appointment. The work then took over 3 hours. I did have a few recalls in addition to the oil change/tire rotation/multi-point inspec pre-scheduled appointment. The work then took over 3 hours. I did have a few recalls in addition to the oil change/tire rotation/multi-point inspections, but this still seems excessive and is the norm for this dealership. I had trouble getting someone on the phone to check on te status of my service, and they no one called back when I left a message. More
by debibittle
Employees Worked With
I don't remember
October 30, 2024
Jeramie has been a good help during this process with good communication. Service Manager Justin has as well. good communication. Service Manager Justin has as well. More
by parrishbenjamin94
Employees Worked With
Jeramie (I think is how you spell his name in the service department), Justin the Service Manager
October 28, 2024
They were quick to get me in and helped with any questions I had. They communicated all the issues and the process with me questions I had. They communicated all the issues and the process with me More
by marygracekalal2016
October 27, 2024
We were in Arkansas on a Saturday early afternoon, traveling across country in our 2023 Sorento Hybrid, when our car went into the “limp” mode! We were towed 90 miles to the Craine Kia of Conway deal traveling across country in our 2023 Sorento Hybrid, when our car went into the “limp” mode! We were towed 90 miles to the Craine Kia of Conway dealership which closes on Saturday at 3pm. They were very busy, but got our car checked out and the part needed ordered by closing. A stone from the road put a hole in the radiator.draining all the fluids, a new radiator needed. The part came in as scheduled Tuesday, and was installed the same day it arrived, Jeramie kept us informed the days that we spent waiting for the part to arrive. We feel lucky, being 1000 miles from home, knowing no one! They took the time, late in their Saturday to get the process started to get us back on the road! Thank you again Jeramie and Jacob! More
by ABRACKEN
Employees Worked With
Jeramie York, Service Advisor and Jacob Johnson Technician
October 24, 2024
Benjamin F. made this interaction the best experience I have had with this dealership. Really down to earth and polite guy. I appreciated that he was informative made this interaction the best experience I have had with this dealership. Really down to earth and polite guy. I appreciated that he was informative, but not pushy. Will be requesting him for future services! More
by knottsmadelin
Employees Worked With
Benjamin F.
