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Crain Kia of Conway - Service Center
Conway, AR
839 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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839 Reviews of Crain Kia of Conway - Service Center
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Verified Customer
November 30, 2023
Friendly and respectful. Helpful to get the job done. Didn’t waste my time or energy Helpful to get the job done. Didn’t waste my time or energy More
by CEELLIOTT1
November 25, 2023
I scheduled an oil change on the phone after looking the price up online. The price was $49.95 express oil change which included tire rotation. I sent my 16 year daughter to get the service done. I told her price up online. The price was $49.95 express oil change which included tire rotation. I sent my 16 year daughter to get the service done. I told her all she had to do was pay and I sent her with my card. After she left I called to check and see how it went and how much it was. She said they charged her $82.00, I ask if she she yes to anything they may have offered, she said no. I had her send me the receipt and there was a charge for $45 + 4.95 the express oil change and then $25 dollars for labor. Labor? I don’t understand why this happened. Is it typical to charge for labor on top of an oil change. I feel like they took advantage of her being younger and charged her 25$ more. Online says oil change $49.95 the service rep said if you don’t pull that up and show them they charge the 49.95 plus however long it takes to do the service for labor. More
by zandreaz.mommy
Employees Worked With
Jeremy
November 24, 2023
Jeramie was very nice and polite and great customer service. I inherited my parents car after their death and the car sat for a year due to my health issues and work and he was very understanding and h service. I inherited my parents car after their death and the car sat for a year due to my health issues and work and he was very understanding and helped me through the whole situation. The things that needed done weren't too expensive and I truly appreciate that. Thanks for the great service and understanding. More
by damico60607
Employees Worked With
November 20, 2023
Always a pleasure, great service, very professional. I would highly recommend to friends and colleagues. I would highly recommend to friends and colleagues. More
by DAFFODILDREAMS65
November 15, 2023
Wonderful experience. TJ was our service manager. He did a great job keeping me in the loop on the schedule of fixing my car. Returned calls almost immediately with answer TJ was our service manager. He did a great job keeping me in the loop on the schedule of fixing my car. Returned calls almost immediately with answers in hand. My car was returned to me in a timely manner vacuumed and washed to boot More
by SANDL0812
Employees Worked With
Service
