Crain Kia of Conway - Service Center

Everyone was nice and friendly and the wait was not long at all I had an appointment and was checked in and out as promised. at all I had an appointment and was checked in and out as promised. More

Jeremy was a nice person he explained everything to me that was going to be done to my vehicle that was going to be done to my vehicle More

i absolutely love coming to my Kia of Conway dealership. all of the people make sure that i’m comfortable and well taken care of while i’m waiting for service all of the people make sure that i’m comfortable and well taken care of while i’m waiting for service More

I was initially told by the salesman who sold me the truck that the repair i requested as part of the purchase would take no more than 2 days. I was then told the day I dropped off my truck that I would truck that the repair i requested as part of the purchase would take no more than 2 days. I was then told the day I dropped off my truck that I would receive a phone call that afternoon with an update of when the service would possibly be completed. I never received the call. When I called the next day to inquire an estimate on when it would be ready for pick up I was told that she needed to speak to the technician and would give me a call back. That same afternoon with 1 hour until they close I called to check on the update because I never received a call from them. I was then told by the same person that the technician left for the day without giving her an update, but she would call me with the information I was requesting first thing the next morning after she arrives to work at 8am. After receiving no phone call, I called back around 11 and was told again that she was waiting on word from the technician. "I will call you with an update." Again, no call came. I called back at 4pm due to missing the technician the day before. I was then told again she was waiting to hear from the technician "as she told me earlier" I called the following day and spoke to someone else who was very helpful and told me that the truck would be ready on Tuesday. 6 days after dropping it off. They failed to tell me when I picked up the truck that the gas cap they replaced locks, or where they had placed the keys. (Not on the keyring with the truck keys) needless to say as far as a service department I have little to no issues.. they fixed my truck. As far as customer service, they need vast improvement. I would recommend buying a vehicle from them, but I wouldn't recommend having them service it. Wasn't impressed. More

They were very courteous and quick to meet our needs . They were also very friendly and polite. They were also very friendly and polite. More

I appreciated the service dept. taking the time to check my car. Thank you Crain for an awesome group of people. taking the time to check my car. Thank you Crain for an awesome group of people. More

I appreciated the service dept. taking the time to check my car. Thank you Crain for an awesome group of people. taking the time to check my car. Thank you Crain for an awesome group of people. More

People were very nice. Easy to schedule. Nice waiting area. I wish they would have washed my car. Easy to schedule. Nice waiting area. I wish they would have washed my car. More

Great service and professionals. Dealership was clean and inviting. Would recommend to others for all car needs. Dealership was clean and inviting. Would recommend to others for all car needs. More

Great experience with Jeramie York he really nice an helpful even though he use his personal phone to assist you the best he can. helpful even though he use his personal phone to assist you the best he can. More