Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Crain Kia of Conway - Service Center

Conway, AR

4.6
882 Reviews

882 Reviews of Crain Kia of Conway - Service Center

Sort by
June 30, 2024

Service is always excellent at crain kia of Conway. The staff is awesome and the service manager does a wonderful job. Great people , great place ! More

by DDOVER27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maleek Dotson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darian Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Peck
Report | Print
June 30, 2024

Very friendly and awesome customer service… fast and efficient, the service manager spoke about our warranty as well More

by phil.blaylock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter McElyea
Report | Print
June 29, 2024

Jeremiah is the best service person I have ever dealt with. I will definitely return! More

by tenniscrazies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremie
Report | Print
June 29, 2024

The people in service department were very friendly. Delilah helped me with a number of recalls that had been issued and was helpful. More

by duncan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Delilah
Report | Print
June 29, 2024

Ricky Reynolds was the worst human to deal with as my “service advisor.” Did not return a single phone call. They kept my car 6 days & only turned off my flashing engine light & told me if it happens ag More

by KATHYW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I only dealt with Ricky Reynolds & he was the absolute worst.
Report | Print
Jul 01, 2024 -

Crain Kia of Conway responded

I'm sorry no one returned your call, however, if you need to contact me or the Manager, Johnny Henson we can research the problem and get back with you. Ricky is no longer an Advisor with our Service Department, so if you would like to contact me regarding your check engine light, I can pull the Work Order and see what work was performed on your vehicle. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028 lesiamorrison@crainteam.net

June 28, 2024

The Crain team was Very friendly , knowledgeable and helpful. . I definitely will return for future service. More

by lucasprocell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie
Report | Print
June 26, 2024

It wasn't the best customer service as provided in the past. Could be better. More

by cboyd1247
Service Communication
Recommend Dealer
No
Employees Worked With
Name not listed
Report | Print
Jun 26, 2024 -

Crain Kia of Conway responded

I apologize you didn't have the best customer service experience as provided in the past. We strive to make your Service visit the best experience as possible. Please contact me if I can be of assistance to you. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028

June 25, 2024

Jeremy was very helpful and the staff quickly fixed the issues I was having with my stinger. I didn’t expect my visit to be this easy and efficient! More

by sashamatute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie
Report | Print
June 23, 2024

Everyone was great! I would recommend them to my friends and family! They came out and explained everything to me! More

by charla_08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy 5 stars
Report | Print
June 22, 2024

Excellent service. Everything was as expected. Representatives were friendly and knowledgeable. Will be happy to return for next needed maintenance. More

by NSPRADL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delilah
Report | Print
1
...
15
16
17
...
89