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Crain Kia of Conway - Service Center

Conway, AR

4.6
882 Reviews

882 Reviews of Crain Kia of Conway - Service Center

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July 17, 2024

Great service! Jeremie took care of me, his customer service is as phenomenal!!! Will definitely be back More

by amandabarnett101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremie in service
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July 16, 2024

The staff is friendly and helpful. They let me know what work will be needed my next oil change also. More

by POWELLDEANE06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 11, 2024

Excellent experience with Crain Kia Team and with Chelsa Johnson will Crain again if service is needed More

by cindybaggett11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chesla Johnson
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July 11, 2024

It was a tough process for us. We came in to get a recall accomplished and set an appointment told us it would be a couple hours and it took three days to get the part and get it More

by cakesbyjanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure the name of person worked with because we talked to several people along the way
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Jul 17, 2024 -

Crain Kia of Conway responded

Mr. McDonald I apologize for you having to come back to our Service Department after your part was ordered for the Recall. However, some Recalls are VIN specific. That means when we enter your VIN for the Recall to be completed, a part must be ordered and installed on your vehicle to complete the Recall. Not all parts are sent to the Dealerships until we request them from KIA. All Recalls are covered under Warranty. We appreciate your business and understanding. Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028

July 06, 2024

Great experience and very personable staff! We love our Kia and having it serviced there! More

by M.ELAINE.WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure
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July 05, 2024

Service staff are professional and friendly! They had my vehicle ready quickly, even on a busy day. More

by FSMCMATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie York
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July 05, 2024

Every time I go in there the people I talk too are so nice and friendly get me in and out in no time! More

by MITCHELLTREY292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremie York
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June 30, 2024

The service people are nice, but I would never buy another car there—- never, ever! More

by lrapplause
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with sales department
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June 30, 2024

The service department was cordial and helpful. I was most satisfied with my service experience. More

by bmcspadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darian Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 30, 2024

Great service! The waiting area was the best they had refreshments and bottled water and snack to keep you occupied! They also had computers available too so you ca More

by eamong196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department not sure what her name was
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