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Crain Kia of Conway - Service Center

Conway, AR

4.6
839 Reviews

839 Reviews of Crain Kia of Conway - Service Center

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June 08, 2024

service was terrific. service guy was very helpful these surveys are annoying thank you very much More

by jrcsts26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Brown, Donald Cofield
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June 06, 2024

Crain Kia of Conway is amazing! There is a reason why I keep coming back! More

by dwaits0523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinn Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Henson
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June 06, 2024

Dealer gave incorrect information on a cooling fan killing the battery. Service group allowed battery to die and have to be jumped while in service. I tried to purchase part to repair from parts group More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My wife didn't get any specific names
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Jun 07, 2024 -

Crain Kia of Conway responded

You had an Oil Change appointment scheduled and to check your Fan Motor because it was continuously running and wouldn't shut off. This effected your battery in our Service Drive so we jumped your vehicle. Our Parts Department tried to assist you with the parts that you were trying to purchase for your Fan continuously running. You were wanting to purchase the parts without having to run a Diagnostic on your vehicle and pay the fee of $179.44 with taxes. The diagram in the KIA Manuel only showed one diagram but when we researched for you online it showed four diagrams to fix your cooling fan from staying on constantly. Parts didn't have the Relay or the Resister in stock but they could order the parts for you. We researched if other Dealerships may have these parts in stock and found #2 had the Relay in stock but no one had the Resister in stock and would have to order for you. Crain KIA Sherwood and Landers KIA did have the Relay and you could purchase from them or we could order the parts for you. However, no parts were ordered. If you have any questions please contact me. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028

Jun 07, 2024 -

Jon responded

Last time I was at this dealership, the service manager was asking everyone to fill out a 5 star survey and show it to him to get a chance to win a gift card. I hope other people reading this website find out how artificial their current service reviews are. Who knows how many trips it would have taken for them to "diagnose" and solve this problem unassisted. The dealership literally thought the part didn't exist in the car. They suggested changing an entirely different part, as it's "the only thing it could be" which just didn't make any sense if they understood how electricity works. The time before that, we had an issue with the rear of our vehicle, and it took 3 trips and diagnostics to get that solved while my wife was driving a vehicle that was unsafe. Another time my wife went in there without me the service manager was going to charge a $150 fee on something covered under warranty. When I got on the phone and pushed back he magically realized it was under warranty. I try to not give negative reviews for one bad experience, but buyers should be aware of consistent problems.

June 05, 2024

Their service department is hands down the best I've ever dealt with. Chelsea worked with us to get our car taken care of the day before our family vacation and kept us up to date on everything More

by Thedyefam0911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
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June 04, 2024

Had a problem with leaking fluid. Jeramie was very helpful in dealing with the problem. I would recommend Jeramie to others for service needs. More

by duncan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie York
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June 03, 2024

Everyone was very friendly and helpful. My car was washed and mostly vacuumed when I picked it up and an associate pulled it up for me. More

by MIDDLEMAN20
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delilah
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June 01, 2024

Very helpful would recommend them to anyone with a Kia . Professional and very experienced at their respective jobs More

by fURLONG.JONATHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie York
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May 31, 2024

We are always greeted as soon as we arrive for services. The service manager goes over everything with us. I would recommend Crain Kia of Conway to anyone looking for services. More

by catherinelamphier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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May 31, 2024

Service was great, and people were nice and frirndly. It took little longer than i expected, but it was totally within understandable time frame. More

by Minu Kim
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky reynolds
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May 30, 2024

The service was completed promptly. I had an issue with a windshield washer hose coming undone, and the service was completed along with this fix very quickly. Jeramie did a great job More

by ESTEBAN.OZ.DELGADILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie
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