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Crain Kia of Conway - Service Center

Conway, AR

4.6
839 Reviews

839 Reviews of Crain Kia of Conway - Service Center

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June 29, 2024

The people in service department were very friendly. Delilah helped me with a number of recalls that had been issued and was helpful. More

by duncan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Delilah
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June 29, 2024

Ricky Reynolds was the worst human to deal with as my “service advisor.” Did not return a single phone call. They kept my car 6 days & only turned off my flashing engine light & told me if it happens ag More

by KATHYW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I only dealt with Ricky Reynolds & he was the absolute worst.
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Jul 01, 2024 -

Crain Kia of Conway responded

I'm sorry no one returned your call, however, if you need to contact me or the Manager, Johnny Henson we can research the problem and get back with you. Ricky is no longer an Advisor with our Service Department, so if you would like to contact me regarding your check engine light, I can pull the Work Order and see what work was performed on your vehicle. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028 lesiamorrison@crainteam.net

June 28, 2024

The Crain team was Very friendly , knowledgeable and helpful. . I definitely will return for future service. More

by lucasprocell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie
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June 26, 2024

It wasn't the best customer service as provided in the past. Could be better. More

by cboyd1247
Service Communication
Recommend Dealer
No
Employees Worked With
Name not listed
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Jun 26, 2024 -

Crain Kia of Conway responded

I apologize you didn't have the best customer service experience as provided in the past. We strive to make your Service visit the best experience as possible. Please contact me if I can be of assistance to you. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028

June 25, 2024

Jeremy was very helpful and the staff quickly fixed the issues I was having with my stinger. I didn’t expect my visit to be this easy and efficient! More

by sashamatute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie
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June 23, 2024

Everyone was great! I would recommend them to my friends and family! They came out and explained everything to me! More

by charla_08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy 5 stars
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June 22, 2024

Excellent service. Everything was as expected. Representatives were friendly and knowledgeable. Will be happy to return for next needed maintenance. More

by NSPRADL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delilah
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June 20, 2024

The people were all very nice and helpful. They got me in fast and it didn’t take long for them to install the part. More

by TNOVA_1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept did an excellent job
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June 19, 2024

I was greeted with smiles and a friendly smile. The service clerk was able to check me in immediately and gave me an accurate wait time. I was impressed. More

by trguenther21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Peck
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June 19, 2024

I love the Crain Kia of Conway dealership. I have always been provided exceptional service there. Also knowing that my vehicle is being taken care of by individuals that work for the same make More

by KAYLAEARNEST
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky in Service Dept.
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