Crain Kia of Conway - Service Center

Jeramie has been a good help during this process with good communication. Service Manager Justin has as well. good communication. Service Manager Justin has as well. More

Very pleased with the service Dept today for our first oil change and tire rotation!! oil change and tire rotation!! More

The Staff was very friendly and helpful. Jeramie was great as always. I love this dealership. Jeramie was great as always. I love this dealership. More

We were in Arkansas on a Saturday early afternoon, traveling across country in our 2023 Sorento Hybrid, when our car went into the “limp” mode! We were towed 90 miles to the Craine Kia of Conway deal traveling across country in our 2023 Sorento Hybrid, when our car went into the “limp” mode! We were towed 90 miles to the Craine Kia of Conway dealership which closes on Saturday at 3pm. They were very busy, but got our car checked out and the part needed ordered by closing. A stone from the road put a hole in the radiator.draining all the fluids, a new radiator needed. The part came in as scheduled Tuesday, and was installed the same day it arrived, Jeramie kept us informed the days that we spent waiting for the part to arrive. We feel lucky, being 1000 miles from home, knowing no one! They took the time, late in their Saturday to get the process started to get us back on the road! Thank you again Jeramie and Jacob! More

My service was excellent as always. The staff are always nice and polite. And very helpful! The staff are always nice and polite. And very helpful! More

I brought my vehicle in for an oil change. The service manager was very friendly and helpful. The service manager was very friendly and helpful. More

Benjamin F. made this interaction the best experience I have had with this dealership. Really down to earth and polite guy. I appreciated that he was informative made this interaction the best experience I have had with this dealership. Really down to earth and polite guy. I appreciated that he was informative, but not pushy. Will be requesting him for future services! More

Jeramie is always super helpful and gets me in and out in a timely manner. a timely manner. More

My go-to dealership! Quick service and friendly, extremely helpful staff. Would definitely recommend them. Quick service and friendly, extremely helpful staff. Would definitely recommend them. More

As always this was great service, decent turnaround time, and they did the oil change as requested. But they failed to vacuum my car, they talked to me about changing my filter but not my windshield wipers. and they did the oil change as requested. But they failed to vacuum my car, they talked to me about changing my filter but not my windshield wipers. It's the little things, but I still gave them 4 stars because everything else was on par. More