Crain Kia of Conway - Service Center

My wife's car threw a code for the high fuel pump rail system and this code was verified by Delta Transmission from Conway, AR. and also Stephens Automotive in which they gladly told me , this was covered system and this code was verified by Delta Transmission from Conway, AR. and also Stephens Automotive in which they gladly told me , this was covered by our extended warranty and told me to take it to the Kia Dealership where it sat for 3 weeks and they charged us 91 dollars to inspect the code which consist of plugging in a code reader and then stating the code must have been erased. They told us to take the car back and hopefully it will throw the code again so we could ring it back and then apparently risk paying another 150/180 dollar diagnostic test. They charged me when Delta and Stephens both did not and politely sent me to the dealership to get it fixed considering my wife travels over 80 miles one way to work on the freeways. How inconsiderate to my family and dangerous considering I went to pass a car and lost power and could not accelerate when this happened previously. I can not understand why this could not be fixed and since it was covered and then the diagnostic charge free. This is our 2/3rd KIA vehicle and we will not be buying from them due to their customer service. Their reply was we didn't fully charge you and also we replaced your recall which one a nut being screwed back on. THANKS KIA. I hope my family doesn't get involved in a wreck while waiting for stupid code that we have printed out from 2 other mechanic services. More

We sat for over an hour and recieved both no help as well as no information about what the possible problem was with our vehicle. We also were told that we would be charged a $150 "diagnostic fee." After wai as no information about what the possible problem was with our vehicle. We also were told that we would be charged a $150 "diagnostic fee." After waiting an hour and a half a sweet elderly woman in the waiting room informed us that she had been waiting since 7am that morning and it was already 3pm in the afternoon. We immediately asked for our keys back and a woman at the desk told us that if we left and "the car blew up" our warranty would no longer be good anymore (even though we didn't even have one to begin with.) The auto zone down the street helped us more in 10 minutes for free than the kia dealership did in about 2 hours after again trying to charge us $150 just to tell us what was wrong (which they never did.) All they said was, "wE cHeCkEd ThE oiL aND iT lOoKeD GoOd." We further learned that the oil did in fact NOT look good at all. Our tow truck driver gave us more insight about our car than this toilet of a dealership. If you don't want to waste your entire day here and try to be scammed out of $150 without receiving any help, I wouldn't recommend coming here. Go to an auto zone or a mechanics shop that will actually help you. You also won't have petty "Karen" salesman telling you that your car will blow up if you leave. Stay safe out there everyone, there are WAY better options than this dump. More