Crain Kia of Conway

They were friendly and welcoming, making the entire experience pleasant. Not only were they approachable, but they also went out of their way to assist, ensuring that questions were answered thoroughly experience pleasant. Not only were they approachable, but they also went out of their way to assist, ensuring that questions were answered thoroughly and most concerns were addressed with care. More

Our car buying process was made very simple and enjoyable at Crain! We appreciate all that Chris did for us. at Crain! We appreciate all that Chris did for us. More

Jeremy was a nice person he explained everything to me that was going to be done to my vehicle that was going to be done to my vehicle More

i absolutely love coming to my Kia of Conway dealership. all of the people make sure that i’m comfortable and well taken care of while i’m waiting for service all of the people make sure that i’m comfortable and well taken care of while i’m waiting for service More

"I had an amazing experience at Kia! From the moment I walked in, I felt welcomed and valued. The sales team, especially Timothy Reynolds, was incredibly knowledgeable and took the time From the moment I walked in, I felt welcomed and valued. The sales team, especially Timothy Reynolds, was incredibly knowledgeable and took the time to listen to my needs and preferences. They made the car-buying process smooth and stress-free, answering all my questions without pushing me into any decisions. I was impressed with the selection of vehicles and the transparency of their pricing. The finance team was equally wonderful, explaining all my options clearly and working to get me the best possible deal. The customer service here is truly top-notch, and I left feeling confident in my new Kia. I highly recommend Kia to anyone looking for a new or used car!" More

Friendly staff with great customer service. Very personable and made me feel like this was more than just a transaction and they actually cared. I purchased the Kia Telluride and I am loving Very personable and made me feel like this was more than just a transaction and they actually cared. I purchased the Kia Telluride and I am loving it. My first Kia and they did not miss any bells and whistle on this vehicle. Super nice and it rides and drives so good. Happy with my purchase! Hope this is one of many vehicles that I can buy from this wonderful staff. More

I was initially told by the salesman who sold me the truck that the repair i requested as part of the purchase would take no more than 2 days. I was then told the day I dropped off my truck that I would truck that the repair i requested as part of the purchase would take no more than 2 days. I was then told the day I dropped off my truck that I would receive a phone call that afternoon with an update of when the service would possibly be completed. I never received the call. When I called the next day to inquire an estimate on when it would be ready for pick up I was told that she needed to speak to the technician and would give me a call back. That same afternoon with 1 hour until they close I called to check on the update because I never received a call from them. I was then told by the same person that the technician left for the day without giving her an update, but she would call me with the information I was requesting first thing the next morning after she arrives to work at 8am. After receiving no phone call, I called back around 11 and was told again that she was waiting on word from the technician. "I will call you with an update." Again, no call came. I called back at 4pm due to missing the technician the day before. I was then told again she was waiting to hear from the technician "as she told me earlier" I called the following day and spoke to someone else who was very helpful and told me that the truck would be ready on Tuesday. 6 days after dropping it off. They failed to tell me when I picked up the truck that the gas cap they replaced locks, or where they had placed the keys. (Not on the keyring with the truck keys) needless to say as far as a service department I have little to no issues.. they fixed my truck. As far as customer service, they need vast improvement. I would recommend buying a vehicle from them, but I wouldn't recommend having them service it. Wasn't impressed. More

I had an outstanding experience at Kia! From the moment I walked in, the staff was incredibly welcoming and knowledgeable. They made the car-buying process seamless and stress-free. I worke From the moment I walked in, the staff was incredibly welcoming and knowledgeable. They made the car-buying process seamless and stress-free. I worked with Tim, who was super helpful, answering all my questions and making sure I was comfortable every step of the way. The dealership itself was clean and well-organized, with a wide selection of cars to choose from. I never felt rushed or pressured into making a decision, which was refreshing. The financing team also worked with me to find the best option for my budget, which I really appreciated. If you're in the market for a Kia, I highly recommend visiting Kia. They truly go above and beyond for their customers! More

Great customer service and made the process smooth! Thank you, I’d definitely recommend this dealership to others! Thank you, I’d definitely recommend this dealership to others! More

They were very courteous and quick to meet our needs . They were also very friendly and polite. They were also very friendly and polite. More