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Crain Kia of Conway
Conway, AR
1,962 Reviews
If you're looking for a great Kia dealership in Conway, Arkansas, then look no further than Crain Kia of Conway. Our selection of new and used Kia cars, vans, and SUVs is sure to have something for every customer. The Kia Rio sedan has sporty handling, sleek build, and an upscale interior, making it the perfect vehicle to commute around town. The ever-popular Kia Sorento is known for its striking appearance, comfortable cabin, and affordability, making it the perfect SUV for the whole family. Finally, the Kia Optima is the all-around sedan, with plenty of features, stylish details, and personality. See for yourself by coming into Crain Kia of Conway today and test-driving one for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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July 29, 2024
The service personnel at Crain Kia are very professional and helpful. Overall, all the people I encounter when I was there (2.5 hours) were all helpful, polite, and concerned for my satisfaction. My only ne and helpful. Overall, all the people I encounter when I was there (2.5 hours) were all helpful, polite, and concerned for my satisfaction. My only negative comment, is that the women's bathroom has so much air freshner, etc. to hide the fact that employees smoke in the handicap stall. I noticed this a month ago when I was there getting another vehicle serviced. This needs to be corrected because a person with asthma could be triggered by the heavy amount of perfume/air freshner in the bathroom. More
by stacyh
Verified CustomerEmployees Worked With
Service personnel
July 29, 2024
He was not pushy, easy to talk to, and was respectful. I appreciate those skills, I appreciate those skills, More
by CONNIE.PENDERGRASS
July 29, 2024
Very great experience, fast and friendly service, Great Team! Awesome salesman Darren Hill! Love the car. Team! Awesome salesman Darren Hill! Love the car. More
by SHARCLEMONS1
July 29, 2024
Great customer service ! Provide me with everything I needed. Smooth sailing with the financing. Highly recommend Provide me with everything I needed. Smooth sailing with the financing. Highly recommend More
by BERRYRICHARD526
July 28, 2024
Fantastic customer service! Incredible knowledge! Eager to help! Great experience from start to finish! Would absolutely buy again through Alicia Trice! Incredible knowledge! Eager to help! Great experience from start to finish! Would absolutely buy again through Alicia Trice! More
by dallion.richards.32
July 28, 2024
Randy was very helpful and patient. He answered all of our questions and gave us a lot of information. Finance was also very helpful in working with me to get my payments where I needed He answered all of our questions and gave us a lot of information. Finance was also very helpful in working with me to get my payments where I needed them. Everyone was very friendly and professional. I will recommend this location to anyone that is looking for a Kia. More
by dw365y
July 27, 2024
Everything up to the sale was fine. My salesman, Lamar, was great. I was happy with the deal. But the service after the sale has been terrible. I traded in my vehicle for the payoff amo My salesman, Lamar, was great. I was happy with the deal. But the service after the sale has been terrible. I traded in my vehicle for the payoff amount. The finance guy, Chad, told me that Crain would just make the payoff for me. So I assumed that I was done with the car I traded in. Crain owned it now. But a week later, the bank I financed my old car through drafted my monthly payment from my bank account like they always do. Crain didn’t pay it off and didn’t inform me that there would be delay in paying it off. So I had a nearly $600 payment taken out that I wasn’t expecting. And because I wasn’t expecting it, I hadn’t moved money into that account to cover it. So I also had a $35 overdraft fee. I tried to contact Chad twice to find out what was going on but couldn’t get a callback. I finally contacted Leisa Morrison and she has been helping. She has kept me updated on getting reimbursed for that payment. But because of extra interest accrued, the reimbursement isn’t going to be as much as the payment that came out of my account for that payment. Add to that the overdraft fee, this is going to cost me about $60 and there has been no offer to add that to the reimbursement payment. On top of that, I was told that they won’t send the reimbursement check until they receive the title from the bank. I see absolutely no reason why I should have to wait for that. I was told it was “policy”. At any rate, for the last couple of weeks I’ve been out over $600 because of Crain Kia of Conway. I believe I’ll get most of that back but I deserve to get all of it. In fact, it never should have happened and there seems to be very little sense of urgency to fix it. More
by JAMIE_GARTMAN
July 27, 2024
Thanks to the staff at Crain Kia for making our vehicle buying experience perfect. My wife, daughter, daughters sister in law and myself have all bought vehicles from Crain Kia in the last 6 weeks. They ar buying experience perfect. My wife, daughter, daughters sister in law and myself have all bought vehicles from Crain Kia in the last 6 weeks. They are the best. Special Thanks to Mr. Shawn Gatlin. He really made our experience the best. We all highly recommend Crain Kia. More
by Robby Beene
Employees Worked With
Other Employees :
Shawn Gatlin
July 27, 2024
Service department was great as always. 8 year customer here.Thr lady that took my payment was very nice and we had a nice conversation about fast cars. Thanks 8 year customer here.Thr lady that took my payment was very nice and we had a nice conversation about fast cars. Thanks More
by shadus8889
Employees Worked With
Service clerk
July 26, 2024
They were Very friendly and helpful . Waiting on detail was a little slow but overall good Waiting on detail was a little slow but overall good More
by AMANDA.SUTTON28
Employees Worked With
