Crain Kia of Conway

They have great customer service! Everyone is friendly and professional! And love love the popcorn! Everyone is friendly and professional! And love love the popcorn! More

We were taken care of in a timely manner and treated kindly. Would recommend this dealership to any Kia customer. kindly. Would recommend this dealership to any Kia customer. More

My planned maintenance that I scheduled for (8,000 mile check up) was done super fast. They also took a look at and FIXED something I mentioned on the phone when making the appointment but never actually m check up) was done super fast. They also took a look at and FIXED something I mentioned on the phone when making the appointment but never actually made an appointment for. My poor little car got rear ended and fixed but was making a weird sound. The other people’s insurance told me to take it to the dealer, just in luck that I was headed there in a couple days anyway for regular maintenance. I called and the call center in another state said not to worry about making an appointment, it’s no big deal to fit me in. Well, they were swamped that day but when the guys at the counter realized I had a 4 hour round trip drive they asked if I would be ok waiting. Of course I was. They provided a shuttle service and I shopped, went out for lunch and came back to read in the waiting area. It did take a long time, BUT they found the problem quickly, a bunch of loose bolts, fixed it and delay with the insurance and I didn’t have to pay for it which was surprising since I though for sure it would be a reimbursement type of scenario. The whole time the people there were wonderful and kept me in the loop and check on me. Yes, there is a Kia dealer about half an hour closer but I drive a little further because the people here are amazing. More

The service technician was friendly, and made sure to have my vehicle ready in time for me to get my son to his doctor appointment. The interior of my vehicle was kept clean, which I appreciated. have my vehicle ready in time for me to get my son to his doctor appointment. The interior of my vehicle was kept clean, which I appreciated. More

My salesperson, Alicia was great. She was knowledgeable and willing to answer in and all questions She was knowledgeable and willing to answer in and all questions More

Randy Harrison was great. He was very thorough in explaining all the details of the sale and later all the controls in the car. Everyone was very helpful He was very thorough in explaining all the details of the sale and later all the controls in the car. Everyone was very helpful More

Tim went above and beyond to get us in a brand new Kia Forte GT LINE. He’s honest, upbeat, informative and helpful through all the questions. Forte GT LINE. He’s honest, upbeat, informative and helpful through all the questions. More

I loved my experience. I am a very busy person who has a hard time making time for what I need. Lamar and Quinn went above and beyond to accommodate my weird schedule. I am a very busy person who has a hard time making time for what I need. Lamar and Quinn went above and beyond to accommodate my weird schedule. More

Alicia was very knowledgeable and provided answers to all our questions. The closing paper work was easy to understand. our questions. The closing paper work was easy to understand. More

They found us the best deal on a Kia Telluride & made the purchase extremely smooth & easy. Crain Kia of Conway has a GREAT team there! purchase extremely smooth & easy. Crain Kia of Conway has a GREAT team there! More