Crain Kia of Conway

Great was alot better then other Kia dealerships around I dont want to leave a detailed review every single time I visit the dealer ship. This is a pain and should only need to be done 1 time ever. I dont want to leave a detailed review every single time I visit the dealer ship. This is a pain and should only need to be done 1 time ever. More

Prompt and accurate Received appointment quickly. Estimated time was precise. Friendly and helpful people. Andrew was very professional. The waiting area was clean an Received appointment quickly. Estimated time was precise. Friendly and helpful people. Andrew was very professional. The waiting area was clean and comfortable with coffee or water. More

Slowest Service EVER!!! The first time I brought my vehicle in I was told it would be an hour to diagnose the problem. Almost 2 hours later it wasn't finished. I finally had The first time I brought my vehicle in I was told it would be an hour to diagnose the problem. Almost 2 hours later it wasn't finished. I finally had to tell someone I had to leave and go to an appointment in 20 min. After that they decided they needed to order a part. Part was ordered and I never received a call that it was in. When I took it in for repair it took 2 days before it was ready after telling me it would be about an hour again! Neither times did the service dept wash or vacuum my vehicle! Absolute terrible service!!! More

Great, thorough maintenance on my Kia Sorento I always have great customer service at Crain Kia. They always do a very thorough check of my vehicle and I feel confident trusting them with my vehic I always have great customer service at Crain Kia. They always do a very thorough check of my vehicle and I feel confident trusting them with my vehicle. It does usually take about an hour when I wait. I have bought two vehicles from them and I will go back because of the great customer service. More

Recalls Had appointment did four recalls on my KIA they took me home and came got me from house every recall take hour but car was so much better Had appointment did four recalls on my KIA they took me home and came got me from house every recall take hour but car was so much better More

Oil Change Getting an oil change should not take 2 hours especially when there aren’t many vehicles in the service department being worked on. On average it take Getting an oil change should not take 2 hours especially when there aren’t many vehicles in the service department being worked on. On average it takes 2 hours to get in and out. More

Amazing Service Dylan our sales man with everyone involved in purchasing our SUV made the process quick and easy. We were pleased with the every step of purchasing ou Dylan our sales man with everyone involved in purchasing our SUV made the process quick and easy. We were pleased with the every step of purchasing our car. I recommend not only Crain Kia because they have a great variety of vehicles but Dylan the sales MAN! he is amazing! so, if you need a new/used car go see Dylan and tell him I sent you ;) More

Great and friendly service Wonderful experience. They were very helpful with any questions and concerns and we had. We will definitely go back, and recommend our friends and fa Wonderful experience. They were very helpful with any questions and concerns and we had. We will definitely go back, and recommend our friends and family to visit Kia in Conway. More

Awesome experience. Sales staff very friendly and informative. Met me in parking lot ready to help out. Finance department very friendly and great to work with. I would r Sales staff very friendly and informative. Met me in parking lot ready to help out. Finance department very friendly and great to work with. I would recommend this dealership to anyone looking for a new or used vehicle. More

Amazing Autumn was so awesome in every way. Everyone I met yesterday was awesome and couldn’t have been more friendly/welcoming. Fast and easy service, no Autumn was so awesome in every way. Everyone I met yesterday was awesome and couldn’t have been more friendly/welcoming. Fast and easy service, no hassles or scams. Definitely will be back for when my fiancé needs a car and definitely recommending to my friends/family. More