Crain Kia of Conway

Cost vs. Service Provided It was my understanding that the tire rotation would be included in the cost of the oil change. Other service providers have included that as well a It was my understanding that the tire rotation would be included in the cost of the oil change. Other service providers have included that as well as the complimentary wash. More

Quick service The service team was great. The service writer let me know that my car has a recall that I wasn’t aware of. She had them order the parts and I will The service team was great. The service writer let me know that my car has a recall that I wasn’t aware of. She had them order the parts and I will take the car back on Friday. More

Great customer service Thanks so much for the great service last week. I always appreciate the shuttle service to work and back later to pick up my car. Thanks so much for the great service last week. I always appreciate the shuttle service to work and back later to pick up my car. More

They over charged lied incompetent got my car back keep from They overcharged quoted price kept messing up my paper work lied about paying off my car my loan got canceled because they kept delaying papers my car They overcharged quoted price kept messing up my paper work lied about paying off my car my loan got canceled because they kept delaying papers my car was going to be repoed so I got it back gave them theirs worst experience in my life More

good work outher then finding the caps comeing off my lugnuts and some were gone so over all i would give them a c --- on my service outher then finding the caps comeing off my lugnuts and some were gone so over all i would give them a c --- on my service More

A great and professional job! They always do a wonderful job! It all starts with a helpful and friendly staff and ends with getting your vehicle back quickly. Couldn't be happier They always do a wonderful job! It all starts with a helpful and friendly staff and ends with getting your vehicle back quickly. Couldn't be happier! More

Best Kia service Dept in the area. Very knowledgeable, courteous and go the extra mile to make sure the customer receives best service possible. If you have issues, they research and p Very knowledgeable, courteous and go the extra mile to make sure the customer receives best service possible. If you have issues, they research and present the facts. They are my #1 service Dept. Thank you for taking of my needs. More

Extremely Slow I had an appointment to get the oil changed in my car and I thought at most it would take maybe 20 minutes. I was there for two hours for a basic oil I had an appointment to get the oil changed in my car and I thought at most it would take maybe 20 minutes. I was there for two hours for a basic oil change. They did wash my car afterwards but that was the only good thing that came out of this service. More

Bad Service Department Due to incompetent mechanics my vehicle almost over heated trying to get my BMW to the BMW dealership. Once I got there within 30 minutes they were ab Due to incompetent mechanics my vehicle almost over heated trying to get my BMW to the BMW dealership. Once I got there within 30 minutes they were able to tell me that the last few mechanics didn’t know what they were doing and took short cuts with my vehicle ending up going to cost me $3000 to fix. Luckily BMW has awesome customer service and put me in a loaner even though I didn’t purchase vehicle from them. I was in and out in 30 minutes compared to a minimum of 2 hours at Crain for a bad oil change. More

Money more important than customer I was there for an oil change/tire rotation. I had an appointment for 11:15, but due to personnel issues I was there until about 1:50. A worker in the I was there for an oil change/tire rotation. I had an appointment for 11:15, but due to personnel issues I was there until about 1:50. A worker in the service department immediately tried to get me to get more work done that I felt was unnecessary to the tune of $325. This has become a common occurrence when I go there. The seating, while plentiful, is not comfortable. Especially when you’re stuck there for almost 3 hours. I plan on finding another place to have my car serviced that I can trust. Crain Kia’s service department has really changed in the last few years. I have no faith in them anymore. I believe they try to take advantage of women. This could cause me to look elsewhere when it’s time to buy a new car. More